Microsoft Office
RIYA JAIN
Executive Assistant
Gurgaon,Haryana
Summary
Enthusiastic Executive Assistant eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. The clear understanding of confidentiality and technicality that comes up with this role. Motivated to learn, grow and excel in the same field.
Overview
1
1
Certification
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Senior Associate Executive Assistant
City Innovates Pvt. Ltd
Gurgaon, Haryana
09.2019 - 01.2021
- Manage and maintain the director’s calendar including scheduling meetings with clients, managing minutes of the meeting, drive & track the completion of various activities like project allocation.
- Draft, and edit correspondence, communications, presentations, and other documents on behalf of the director.
- Secure appropriate signatures and track documents through the approval process on behalf of the director.
- Support in managing admin requirements.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
- Worked closely with HR, Digital Marketing team, and website development team to maintain optimum levels of communication to effectively and efficiently complete projects.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Executive Assistant
Tree of Life Resorts & Hotels
Gurgaon, Haryana
12.2018 - 08.2019
- Handled travel arrangements for meeting and event planning for the director,
- Prepared documents, reports and presentations for the director using microsoft office,
- Screened calls and emails and initiated actions to respond or direct messages for the director,
- Updating and rolling out marketing offers to increase & retain the customer base,.
- Audit of all OTA channels and call flow,.
- Connecting with the travel agent over call and getting them on-board and creating the contracts,.
- Weekly audit of Booking enquiry sheet and understand the conversion rate,.
- Weekly audit of Feedbacks,.
- Maintain the calendar of director,.
- Act as a point of contact between director and employees.
Marketing Analyst
American Express Banking Corp
Gurgaon, Haryana
07.2017 - 11.2018
- Corporate Marketing: projects include corporate card marketing- planning, strategy and implementation with a view to increase growth, retention and billing; analysis of competitor marketing campaigns. Major Project: Assisted in the launch of “You Come First” campaign and “Spend Stimulation” campaign Technical Proficiencies: International Marketing Hub (iMH), SFDC.
- Consumer Marketing: projects include offers on credit and charge card, repayment modes for consumer, liaison with merchants.
- Membership Rewards Program: projects include managing the Membership Rewards catalogue, inventory management, processing invoices to merchants, resolving related customer disputes, compiling data- intensive metrics on the same Major Project: Assisted in the yearly refresh of “Membership Rewards catalogue” Technical Proficiencies: Virtual Retail Program (VRP), Actuate Reports, Star.
Management Intern
India Infoline Limited
Gurgaon, Haryana
09.2016 - 11.2016
- Review credit profile of loan applicants Key Learnings: Home Loan policies, mandatory KYC norms, criteria followed by IIFL Home Loan and other NBFCs for lending.
Management Intern
DLF Utilities Limited
Gurgaon, Haryana
05.2016 - 08.2016
- Lease deed generation and analysis Key Learnings: Mortgage policies in commercial real estate.
Management Intern
Kotak Mahindra Bank, ING Vysya Bank
Agra, Uttar Pradesh
05.2014 - 06.2014
- Responsibilities: Customer operations in Retail segment such as opening account, processing deposited cheques Key Learnings: Retail banking operations; interacting with bank customers, PROFESSIONAL QUALIFICATION.
- Certificate course - Masters in Digital Marketing from Delhi School of Internet Marketing.
Education
MBA - Marketing
Banasthali Vidyapith
Jaipur 07.2015 - 04.2017
Bachelor of Business Administration -
Banasthali Vidyapith
Jaipur 07.2012 - 04.2015
Class 12 (Commerce with Math) -
St. Patricks Jr. College
Agra 04.2011 - 05.2012
Class 10 -
St. Francis Convent School
Agra 04.2009 - 05.2010
Skills
Executive leadership
Executive support
Creative and innovative
Decision-making ability
Analytical and critical thinking
Resolution-oriented
Commitment for work
Software
Calendar Management
Certification
Masters in Digital Marketing
Timeline
Masters in Digital Marketing
12-2019
Senior Associate Executive Assistant
City Innovates Pvt. Ltd
09.2019 - 01.2021
Executive Assistant
Tree of Life Resorts & Hotels
12.2018 - 08.2019
Marketing Analyst
American Express Banking Corp
07.2017 - 11.2018
Management Intern
India Infoline Limited
09.2016 - 11.2016
Management Intern
DLF Utilities Limited
05.2016 - 08.2016
MBA - Marketing
Banasthali Vidyapith
07.2015 - 04.2017
Management Intern
Kotak Mahindra Bank, ING Vysya Bank
05.2014 - 06.2014
Bachelor of Business Administration -
Banasthali Vidyapith
07.2012 - 04.2015
Class 12 (Commerce with Math) -
St. Patricks Jr. College
04.2011 - 05.2012
Class 10 -
St. Francis Convent School
04.2009 - 05.2010