Riya Jha
Account Success Manager
Pune
Summary
Passionate Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Account Success Manager
ZiffyHealth Digital
06.2021 - Current
- Conducted market research and competition mapping to identify need-gap and determine franchise feasibility
- Created phy-gital GTM Roadmaps for acquiring franchise partners- successfully acquiring 270+ franchise partners
- Devised, trained, monitored and improved end-to-end offline and online marketing efforts for end consumers from scratch
- Lead a team of 10+ to implement marketing strategies at company and franchise level
- Created SOPs for franchise partners and ensured implementation for smooth functioning of franchise.
- Created plans for customer attraction and retention- current retention rate at 70%
- Collated end-consumer and franchise partner feedback to improve company offering
- Created contingency mitigation plans, ensured budget non-deviation at co and franchise levels
Director & Founder
GigDuniya Ventures
07.2020 - 05.2022
- Founded an organization that acted as a full stack assistance program for women attempting to rejoin the workforce post maternity break
- Created an asset light and scalable business model that was replicated across 10+ metro cities
- Assumed cross-functional roles including the sole point of contact for all our corporate clients
- Provided hard and soft skill training to 40+ women
- Provided gig-based and fixed employment to 300+ candidates directly and indirectly.
Education
BBA - Marketing
Symbiosis Center For Management Studies
Pune, India 04.2001 -
Skills
Client Relations
Strategic Planning
Stakakeholder Management
Team management
KPI management
Certification
Lean Six Sigma Green Belt
Timeline
Google Project Management: Professional Certificate
06-2023
Lean Six Sigma Green Belt
01-2023
Agile with Atlassian Jira
12-2022
Account Success Manager
ZiffyHealth Digital
06.2021 - Current
Director & Founder
GigDuniya Ventures
07.2020 - 05.2022
BBA - Marketing
Symbiosis Center For Management Studies
04.2001 -