Riya John
A-204 , Panchali CHS, Plot no-29, Sector-42, Seawoods, Navi Mumbai
Summary
Dynamic financial professional with a proven track record at ICICI Bank, specializing in customer satisfaction and account reconciliation. Strong problem-solving abilities and effective teamwork have led to enhanced processes and measurable results. Expertise in managing financial documentation and ensuring compliance contributes to improved operational efficiency. Committed to leveraging skills to drive further success in financial operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Accountant
Federal Engineers
Mahape
02.2024 - Current
- Conducted account analysis and reconciliation of bank statements.
- Performed journal entries and ledger maintenance.
- Calculated and filed tax returns, ensuring compliance with local, state, and federal regulations.
- Handled accounts payable and receivable invoices following company standards.
- Drafted letters of credit, commercial invoice, air waybills, bills of lading, packing lists, certificates of origin. as needed for international shipments.
Associate Analyst
XL Dynamic India Private Limited.
Mahape
09.2020 - 09.2022
- Reviewed data to assess overall collateral risk and identifies investor eligibility items for underwriting review and clearance.
- Added loan conditions to each file when additional items are needed by either appraisal or underwriting group.
- Followed up on open appraisal conditions using a pipeline report and clears open conditions proactively.
- Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA.
- Maintaining of TAT , SLA productivity.
- Handling mailboxes and action queries within the TAT time.
- Answered questions and advise customers regarding loans and transactions.
- Arranged and ordered funding wires or checks, review loan documents for funding Reconciliation of files.
Deputy Manager
ICICI Bank
Thane
05.2019 - 05.2020
- Promoting sales of auto loans, CASA, home loans, personal loans, cards, etc.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Kept accurate records to document customer service actions and discussions.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service enquiries quickly and accurately. Maximized customer satisfaction by resolving service issues promptly.
Statutory Audit
Batliboi and Purohit Chartered Accountants
Mumbai
03.2019 - 04.2019
- Inspecting purchase vouchers, cashbooks, salary, wages, payorder register.
- Verification of physical cash.
- Checking that financial reports and records are accurate and reliable.
- Preparing reports, commentaries, and financial statements..
- Collaborated with staff to formulate budgets and improve department revenue.
Education
Master of Business Administration - Finance
MGM Institute of Management of Studies & Research
Kamothe2019
BCOM - ACCOUNTING AND FINANCE
Pillai's College of Arts, Commerce And Science
Panvel2017
Skills
- Quick learner
- Problem solving
- Teamwork
- Strong Written and Verbal Communication
- Customer satisfaction
- Account reconciliation
- Journal entries
- Time management
- Attention to detail
Certification
- Certified Mutual Fund Distributor from NISM
- Certified Insurance from IRDA by passing IRDA exam.
- Certified Advance Ms. Excel from Tata Steel.
- Certified Financial Markets from Coursera
- Certification course of SAP- Fico Beginner from Udemy
- Certified VBA Excel and Macros from Udemy
- Certified The Complete Financial Analyst Course from Udemy
Accomplishments
- Proactively identified and addressed potential client concerns, preventing issues from escalating
- Represent Tilak College in Handball & Throw ball in 2012-2013.
- Represented St Augustine’s High School Handball at State Level-2011-2012.
Computer Knowledge
- MS Excel
- MS Word
- VBA Excel and Macros
- Tally
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Timeline
Assistant Accountant
Federal Engineers
02.2024 - Current
Associate Analyst
XL Dynamic India Private Limited.
09.2020 - 09.2022
Deputy Manager
ICICI Bank
05.2019 - 05.2020
Statutory Audit
Batliboi and Purohit Chartered Accountants
03.2019 - 04.2019
Master of Business Administration - Finance
MGM Institute of Management of Studies & Research
BCOM - ACCOUNTING AND FINANCE
Pillai's College of Arts, Commerce And Science
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