Riya Kukreja
Manager - Operations
Mumbai
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Overview
11
11
years of professional experience
Work History
Community Lead
Of10 Coworking
Mumbai, India
10.2023 - Current
- Defining and implementing front desk objectives and procedures.
- Conducting detailed walk throughs to ensure the space is well maintained, safe and meets or exceeds client expectations.
- Training staff and managing the shift schedules.
- Attending to client’s complaints and questions and providing exceptional customer service.
- Ensuring that the space is kept clean and organized.
- Managing budgets, records, and contracts.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Conducting performance reviews with the front desk staff.
- Performing administrative duties such as filing and updating records, among others, as needed.
- Direct and control operations at the centre front desk and ensure customer service meets our high standards for client satisfaction.
- Oversee the operations functions of the unit as per the organizational chart.
- Directly managing the employees on a daily basis, supervising the complete centre. Being responsible for overall direction, coordination and evaluation of the centre.
- Hire, train, and supervise front office employees, ensuring they provide excellent client services and enforce company policies
- Handle the front desk budget and order office supplies as needed.
- Ensuring the centre is working at the optimum condition with high levels of organizational effectiveness, communication, and safety.
- Approve and implement various policies to improve every department.
- Planning and organizing events for in house Members.
- Billing and collection from all members
Manager - Operations
Founddat Events
2 2022 - Current
- To manage operations on a day-to-day basis & providing leadership and strategic planning within all the departments to ensure optimum performance, managing people, continual improvement in the five key result areas (Customer Service & Satisfaction, Team Management, Client Retention, Property Upkeep and Maintenance, and Expenditure Control)
- To be a thoughtful leader and a confident decision-maker, helping the team to develop and be productive while ensuring profits are on the rise
Hub Manager
Redbrick Co-Working Offices
10.2020 - 12.2021
- Facilitating outstanding customer service
- Creating a warm and welcoming environment
- To conduct sales tours, execute on sales strategy and maintain high occupancy
- Inputting and maintaining accurate data across various platforms
- Overseeing and executing daily office operations
- Liaison with facilities team on building operations and maintenance
- Management of local vendors and potentially an Admin Supervisors
- Recommend best practices, including but not limited to community management, sales, events, training, and member experience on a company-wide level
- Organise, manage and coordinate events for in house clients
- Regularly review office space costs and reduce outgoings where reductions can be identified.
Assistant Hub Manager
Redbrick Co-Working Offices
11.2017
- Responsible for all billing processes to be captured in the system and full optimization of resources to ensure high levels of Productivity
- Effectively manage the renewal process working to retain every customer at a profitable margin
- Maximizes occupancy and profitability of the office space by proactively managing customers & expansions requirement
- Regularly review office space costs and reduce outgoings where reductions can be identified.
Community Team Member
Redbrick Co-Working Offices
02.2017 - 11.2017
- Upkeeping the operations of the Centre
- Acting as the first point of contact for clients
- Taking care of Centre Cleanliness and making sure the space is in its best shape
- Making Vendor reports, Monthly billing reports.
Senior Marketing Executive
Activist Media
06.2013 - 01.2017
- Carrying out regular market fact-finding exercises in order to gain a thorough understanding of Clients & their needs
- Coordinating the execution of Brand Strategy through activations and tie-ups
- Relationship management
- Cultivating & Maintaining excellent business relationships with existing & potential clients & actively seeking new business opportunities
- Acting as a mediator between the clients and the Operations team
- Managing and supervising the ongoing events
- Coordinating with vendors/clients/staff while organizing the event.
Education
T.Y.B.M.S -
University of Mumbai
H.S.C - undefined
Maharashtra State Board
S.S.C - undefined
Maharashtra State Board
Skills
Excellent verbal and written communication skills with the ability to interact with external customers
Demonstrate successful ability to prioritize and multi-task various and conflicting responsibilities
Intermediate proficiency with Microsoft Office
Excellent problem solving, critical thinking and decision making skills
Planning and Coordination, Organization and Time Management
Flexible and Adaptable
Candle making, attending concerts, pet walking
I enjoy crafting handmade candles in my free time, experimenting with different fragrances and techniques to create unique, soothing scents for myself and others
As an animal lover, I love spending time with my pet and other furry babies as well, spending time with them serves as a great therapy session too.
Timeline
Community Lead
Of10 Coworking
10.2023 - Current
Hub Manager
Redbrick Co-Working Offices
10.2020 - 12.2021
Assistant Hub Manager
Redbrick Co-Working Offices
11.2017
Community Team Member
Redbrick Co-Working Offices
02.2017 - 11.2017
Senior Marketing Executive
Activist Media
06.2013 - 01.2017
Manager - Operations
Founddat Events
2 2022 - Current
T.Y.B.M.S -
University of Mumbai
H.S.C - undefined
Maharashtra State Board
S.S.C - undefined
Maharashtra State Board