Riya Kundu
Bangalore
Summary
2 years of experience as a Data Analyst working with technology marketplace for home service. Also, Certified Data Analyst Professional with a passion for solving real-world business challenges using analytics and visualization tools. Proficient in translating business specifications into technical requirements for streamlining existing processes and delivering user-centric solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Analyst
URBAN COMPANY (FORMERLY URBANCLAP)
08.2022 - Current
- Have done mining, processing, interpretation and analysis of data using SQL on Snowflake (warehousing cloud) and Excel.
- Managed and fulfilled data needs of mid to senior management of the painting category - LHP and Bite Size across cities.
- Have given meaningful prescriptive and predictive analysis to EIR (Entrepreneur in Residence) of funnel conversion from cat start to conversion coming via UC app.
- Modification of UC interfaces visible to customers was highly correlated to interpretations that were done by me along with EIR- chalking out maximum contribution at which stage and reason for drop off, time span that each customer is spending on each page, selection of SKUs and so on.
- Created complex queries and dashboards around the supply side to solve rescheduling, cancellation and FBCE metrics.
- Developed data-centric preface for a newly launched sub-category - Bite Size which is being followed by city teams across the country.
- Created Growth Tracker, Fulfillment and Onboarding dashboard on Jarvis for Bite Size which will give an overall view of the status of the sub-category.
- Created Demand Projection Model on Excel using past data and tried to find out insights using descriptive analysis.
- Have done introspection on the UC interface of Bite Size and gave legitimate recommendations on necessary changes to the UC app- It helped in increasing the conversion rate from 0.5 % just a month after its launch to around 3-4% over the span of the next one month
- Have helped reduce the FBCE (Bad experience to customers) from 13-14% to around 6% in a span of one month.
- Have led a inside sales team in peak season and brought business of Rs 16 lacs and net revenue of 3.6 lacs.
- Pro onboarding conversion was improved by 2pp from lead attempts to RTGL by solving methods to conduct screening.
- Have also done surveys, feedback on new experiments and have even resolved various customer grievances.
- Worked on B2B business proposal, stock management, finance management of a hub which caters to 3 districts of WB.
- Management of hub and its stock on Excel and reportage to HO on a daily basis.
- Helped increase the sales of the company by about 10 times during Covid when compared and reduced cost to company by about one-tenth.
Business Development Associate
Urban Company
01.2022 - 07.2023
- Worked as a Business Development Associate at Urban Company, where I was responsible for driving business growth and expanding the customer base.
- I collaborated with cross-functional teams to identify new business opportunities, develop sales strategies, and build relationships with clients.
- I Utilized my strong analytical skills, I analyzed the market trends and customer data to identify areas for improvement and implement strategies to maximize revenue.
Education
Bachelor of Technology - Information Technology
Heritage Institute of Technology
Kolkata,WB08-2022
XII -
Salkia K.B.R. Girl's High School
03-2017
X -
Salkia K.B.R Girl's High School
03-2015
Skills
- SQL
- MS-Excel
- Python
- Tableau
- Java
- Data mining
- Data processing
- Data interpretation
- Data analysis
- Dashboard creation
- Supply chain management
- Metrics analysis
- Business Reporting
- Data modeling
- Demand projection
- Customer experience improvement
Certification
- Able's Analytic Program
Timeline
Data Analyst
URBAN COMPANY (FORMERLY URBANCLAP)
08.2022 - Current
Business Development Associate
Urban Company
01.2022 - 07.2023
Bachelor of Technology - Information Technology
Heritage Institute of Technology
XII -
Salkia K.B.R. Girl's High School
X -
Salkia K.B.R Girl's High School
Similar Profiles
RAHUL JOTWANIRAHUL JOTWANI
Category Manager - AC Repair & Seasonal at Urban Company (previously UrbanClap)Category Manager - AC Repair & Seasonal at Urban Company (previously UrbanClap)
Aakash SharmaAakash Sharma
Operations Team Lead at Urban Company(Formerly UrbanClap)Operations Team Lead at Urban Company(Formerly UrbanClap)
Krishna Yadav SKrishna Yadav S
Sr. Electrician at Urban CompanySr. Electrician at Urban Company