Summary
Overview
Work History
Education
Skills
Date Of Birth
Mobile
Email
Place
Languages
Timeline
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Riya Mariwala

Riya Mariwala

Mumbai

Summary

With over 14 years of multifaceted experience encompassing customer service, training, senior leadership recruitment, and the ground-up establishment of businesses, I am confident that my skill set is primed to enrich any domain I engage with.
As a highly motivated professional, I am driven by the prospect of embracing fresh challenges. My work ethic is unwavering, underscored by adaptability and exceptional interpersonal finesse. I possess a natural aptitude for thriving in autonomous settings, adeptly mastering new skills with efficiency and precision.
I am fervently committed to leveraging my extensive experience and innate passion for growth to make meaningful contributions in any professional arena.

Overview

20
20
years of professional experience

Work History

Senior Research Associate

3P Consultants
Mumbai
02.2022 - Current
  • Facilitated recruitment efforts by conducting interviews and proactively sourcing talent.
  • Utilized computer databases, media advertisements, and employee referrals to identify qualified candidates.
  • Conducted thorough interviews to assess candidates' work history, education, and skills.
  • Provided detailed information to applicants regarding job duties, compensation, and benefits.
  • Collaborated with managers to make hiring recommendations for qualified candidates.
  • Spearheaded employee engagement initiatives resulting in heightened satisfaction levels.
  • Crafted comprehensive job descriptions tailored to various roles within the organization.
  • Managed sourcing, qualification, and screening processes for job candidates.
  • Provided support to candidates throughout the onboarding process until their date of joining.
  • Assisted senior management with generating reports and conducting reference checks.

Operations HR

White Marque Solutions
05.2021 - 01.2022
  • Facilitated new hire orientation by coordinating preparation, scheduling, and administrative tasks.
  • Maintained updated employee files to accurately document payroll and benefits actions and other pertinent employee information.
  • Developed and disseminated internal employee communications via both web and print mediums.
  • Provided comprehensive administrative support to the Human Resources department, including filing, data entry, and record-keeping.
  • Drafted correspondence to communicate changes in policies or procedures to employees.
  • Analyzed feedback from internal surveys to assess and improve the employee experience.
  • Actively participated in staff meetings to discuss company policies and HR-related procedures.
  • Orchestrated onboarding activities for new hires, including orientation sessions and facility tours.
  • Managed the sourcing, qualification, and screening processes for job candidates.
  • Conducted interviews to gather pertinent information on candidates' work history, education, and skills.
  • Conducted exit interviews and handled employment termination paperwork as needed.
  • Recommended qualified job applicants to managers or made hiring decisions based on established criteria.

Entrepreneur

Borsetta Luxury Personal Products
01.2010 - 02.2019

Aviation Centre Manager

Dreams Hospitality & Aviation Academy
02.2009 - 01.2010
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated cross-functional collaboration for improved efficiency.

Aviation Counselor & Cabin Crew Trainer

Kompas Aviation
12.2007 - 01.2009
  • Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
  • Designed and developed training materials for new employees in the organization.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Recommended changes or improvements in existing training processes as needed.
  • Managed the technical setup for virtual classrooms, ensuring that all systems are functioning properly prior to class start time.

Customer Service Executive

BPL Gallery
12.2003 - 12.2004

Education

Diploma in Airlines Travel & Tourism -

Clare Travel Academy
06.2003

B. Commerce -

Mumbai University
06.2002

Skills

  • People Management
  • Qualitative Research
  • Results-oriented mindset
  • Search Engine Optimization
  • Training
  • Customer Service

Date Of Birth

15/04/1981

Mobile

91-7738240008

Email

riyamariwala@yahoo.in

Place

Mumbai

Languages

English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Gujarati
Intermediate (B1)
B1

Timeline

Senior Research Associate

3P Consultants
02.2022 - Current

Operations HR

White Marque Solutions
05.2021 - 01.2022

Entrepreneur

Borsetta Luxury Personal Products
01.2010 - 02.2019

Aviation Centre Manager

Dreams Hospitality & Aviation Academy
02.2009 - 01.2010

Aviation Counselor & Cabin Crew Trainer

Kompas Aviation
12.2007 - 01.2009

Customer Service Executive

BPL Gallery
12.2003 - 12.2004

Diploma in Airlines Travel & Tourism -

Clare Travel Academy

B. Commerce -

Mumbai University

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Riya Mariwala