Riya Pal

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.

• Handling day to day raised ticket regarding SAP HCM.
• Asst. user while hiring process and master data issues.
• Extract employee data sheet from SAP in different info type.

SAP HCM certification

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• Generating reports, and training staff on MIS issues.
• Providing customer support
• Collaborated with cross-functional teams, ensuring seamless integration of MIS applications across departments.
• Led periodic reviews of MIS systems, identifying areas requiring updates or enhancements to maintain optimal functionality.
• Streamlined reporting processes for increased efficiency in generating accurate reports and dashboards.
• Provided technical support to end-users, resolving issues efficiently while maintaining a high level of customer satisfaction.
• Developed comprehensive training materials, facilitating smooth onboarding of new team members and continuous skill development for existing staff.
• Managed multiple projects simultaneously with strict adherence to deadlines and quality standards.