Riya Patwardhan

• Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
• Organized office operations, leading daily activities and controlling correspondence.
• Supported sales team with accurate data analysis to sharpen strategic approaches.
• Streamlined back office processes by implementing efficient document management systems and reducing manual tasks.
• Assessed special reports, summarizing information and identifying trends to guide decision making.

Front Office Associate handling numerous skills such as Guest Handling, Data Gathering, Mining & Maintaining, Handling Guest Questions & Complaints, Creating & Verifying Hotel Reservations, Guest Feedback; Queries & Grievance, Log Sheet & C-Form Data Maintenance. Online & Offline Room Reservations, Administrative Work, Records & File Management & Maintenance, Reception Management.

• Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
• Updated reports, managed accounts, and generated reports for company database.
• Assisted coworkers and staff members with special tasks on daily basis.

• Handling Guest Calls,Complains,Feedback & Data Management, Catering to Guests need & Desires.
• Developed, updated and maintained database of existing and potential customers in In House Software
• Investigated and resolved customer complaints to foster satisfaction.
• Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
• Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.

• Billing, Office Operations, Marketing and Management
  OPERA Hotel Property Managament Solutions PMS by ORACLE as Primary PMS
• Checked documentation and corrected issues in prompt fashion.
• Managed and improved customer service functions for reception and lounge areas.
• Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.

• Learned new materials, processes, and programs quickly.
• Attended training courses to build understanding of processes, techniques, and industry.
• Produced letters and memoranda to inform stakeholders of business decisions.
• Handled day-to-day customer or client questions via telephone or email.

• Followed and adjusted recipes to create healthy, flavorful meals, and maximize customer satisfaction.
• Menu rotation meeting and requirements for company policies for nutrition and variety,promoted excellence in food quality and presentation for kitchen staff.
• Practiced safe work habits to avoid possible injury to self or other employees.
• Followed strict standards for food handling and safety, minimizing risks to customers.

• Attained skills such as Time Management, Work Distribution,Industry & Trade Knowledge, Human resources, Data Handling, & also worked in Food and Beverage Department in Restaurant ie: Inventory, Setups, Serving Etc.

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