Riya Rastogi
Lucknow
Summary
Dynamic Level 2 Analyst Cloud Engineer at DXC Technology, adept at enhancing customer satisfaction through effective incident management and team mentoring. Proficient in AWS services like EC2 and CloudFormation, I drive service improvements and deliver impactful solutions, ensuring seamless project execution and fostering a collaborative environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Level 2 Analyst Cloud Engineer
DXC Technology
11.2023 - Current
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
Associate Professional Software
DXC Technology
07.2022 - 10.2023
- Interpreted demand forecasts and planned and delivered end-to-end services.
- Maintained records of account specific service problems and assisted in prioritizing work requests.
- Identified service improvements to increase customer satisfaction.
- Reported project status to drive on-time project deliverables.
Project Intern
Cognizant
02.2022 - 06.2022
- Participated in creation and maintenance of project tracking tools, verifying clear communication of inherent expectations and responsibilities.
- Audited incoming data points, collating information into usable planning packages for project management personnel.
- Acquired knowledge of industry trends and developed solutions and strategy through effective research.
- Organized client visits and audits, preparing necessary documentation for project staff to employ during onsite inspections.
Internship Student
Dataritz Technologies
New Delhi
05.2020 - 07.2020
- Completed internship training focused on software testing for QA and QC profiles.
- Wrote and executed test cases, reported bugs, conducted regression testing, and performed smoke and sanity testing.
- Utilized automation tools such as Selenium, JUnit, TestNG, and Postman for API testing.
- Tracked defects using JIRA, Bugzilla, and Trello for effective bug management.
- Designed test plans, scenarios, and detailed test cases based on requirements and user stories.
- Participated in daily standups, sprint planning sessions, and retrospectives within Agile/Scrum framework.
Education
Bachelor of Technology - Computer Science; Engineering
ABES Engineering College
Ghaziabad, Ghaziabad07.2022
Senior Secondary School - Science
M.G. Convent School
Lucknow, Lucknow05.2018
High School -
City Montessori School
LUCKNOW, LUCKNOW05.2016
Skills
- Amazon EC2
- Patching
- S3
- Cloudwatch
- Autoscaling
- Backups
- Systems Manager
- Load Balancer
- Cloudtrail
- Cloud Formation
- Cloudformation
- AWS Config
- AMI
- IAM
- Linux
- Linux servers
- Windows
- Ticket management
- Project management
- Service improvement
- Team mentoring
- Effective communication
- Time management
- ITIL framework
- Incident management
Hobbies and Interests
- Dance
- Sketching
Languages
- English
- Hindi
Personal Information
- Date of Birth: 07/09/2000
- Gender: Female
Certification
01) AWS Certified Cloud Practitioner - Amazonazon
Amazon Web Services (AWS) issued Oct 2022, expires Oct 2025, credential ID 9046DMDCTM4EQHK2
02) AWS Certified Developer Associate AWS Certified Developer Associate
Amazon Web Services (AWS) issued Sep 2023, expires Sep 2026, credential ID 4180MK17BFE1VWB
03) AWS Certified DevOps Engineer – Professional AWS Certified DevOps Engineer – Professional
Amazon Web Services (AWS) issued Dec 2024, expires Dec 2027
04) Red Hat System Administration II (RH134) - Ver 9.0Red Hat System Administration II (RH134) - Ver. 9.0
Red Hat issued July 2024
05) Oracle Cloud Infrastructure 2022 Certified Foundations Associate - OracleOracle Cloud Infrastructure 2022 Certified Foundations Associate - Oracle
Oracle issued June 2023, expired June 2025, credential ID 302204303 OCIF 2022 CA
Timeline
Level 2 Analyst Cloud Engineer
DXC Technology
11.2023 - Current
Associate Professional Software
DXC Technology
07.2022 - 10.2023
Project Intern
Cognizant
02.2022 - 06.2022
Internship Student
Dataritz Technologies
05.2020 - 07.2020
Bachelor of Technology - Computer Science; Engineering
ABES Engineering College
Senior Secondary School - Science
M.G. Convent School
High School -
City Montessori School
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