Riya Sharma
Gurgaon
Summary
I am looking forward to make my career with a company, which will help me to grow positively and work in a professional environment, to gain knowledge and achieve success. Skilled professional inspired and motivated to help customers build financial independence.
Overview
13
13
years of professional experience
Work History
Finance Executive
Arohana Designs & Interiors
Gurgaon
01.2020 - 03.2025
- Analyzed financial data to identify trends and opportunities for improvement.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Maintained accurate records of financial transactions according to Generally Accepted Accounting Principles.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Operation Executive (Vendor Operations and Compliance)
Foodpanda
11.2017 - 10.2019
- Taking care of Partner Care Support desk- Email Support and Inbound Call Support.
- Training the team to maintain timely communication with the vendors with respect to account status, feedback, customer reviews and promoter score for the accounts.
- Co-ordination with Finance, Automation, Vendor Compliance and Customer Service departments for solving vendor's queries.
- Identifying fraud vendors, tracking issues related to their payments and services and sending follow - ups.
- Handling customer queries/ complaints and getting the issues resolved.
- Maintaining a report of Daily SLA's, Utilization & Operations Inflow.
Business Development Manager
Silky Glass
Gurgaon
05.2012 - 09.2017
- Upload the Picture of Project for The Clients Quarries and their prices.
- Responsible for timely resolution of Key vendors.
- Maintaining the SLA's and daily report.
- Email Support and Inbound Call Support.
- Handling financial queries of Clients.
- Responsible for handling customer queries related to new Project.
- Maintaining a report of reason of refunds on weekly basis and analyzing the reason for the same.
- Responsible for timely payment of vendor's.
- Maintaining a sheet of bank details of the vendor's.
Education
BA. - Arts
Delhi University
12.2014
12th - Arts
C.B.S.E. Board
12.2011
10th - Science
UP Board
12.2009
Skills
- Financial analysis
- Budgeting
- Variance reporting
- Invoicing systems
- Internal controls
- Financial reporting
- Customer relationship management
- Cash handling expertise
Languages
- Hindi
- English
- Punjabi
Hobbies and Interests
Listening soft Music
Attributes
- Am Very Punctual Person
- Ability To Learn & Adapt to Changing Situations.
- Work Is First Then Other Things
Personal Information
- Father's Name: Mr. Madan Lal Sharma
- Mother's Name: Mrs. Jyoti Sharma
- Date of Birth: 03/01/92
- Marital Status: Married
Timeline
Finance Executive
Arohana Designs & Interiors
01.2020 - 03.2025
Operation Executive (Vendor Operations and Compliance)
Foodpanda
11.2017 - 10.2019
Business Development Manager
Silky Glass
05.2012 - 09.2017
BA. - Arts
Delhi University
12th - Arts
C.B.S.E. Board
10th - Science
UP Board
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