Riya Talreja

• Utilize research tools to understand financial reports & sector trends summarizing the information for accurate reports
• Financial reports analysis & compilation of these reports into a statistical table.
• Monitor the progress and ensure the key stakeholders are informed about progress & Expected
• Ensure knowledge & compliance of legal processes as per regulatory environment
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Reviewed sales and gross profit report to assess company efficiency.
• Mentored team members to enhance professional development and accountability in workplace.
• Worked with clients to support understanding of rationale and details of financial strategies.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Facilitated presentation and recommendation of services by optimizing client relationships.
• Monitored market trends and news to identify emerging opportunities.

• Banking (Payment Operations) & Customer Relationship Management, Singapore
• Reconciling IMPS transactions & processing settlements with NPCI
• Monitoring and clearing all the breaks in Nostro and Main account for IMPS Recon
• Managing UPI Credit Adjustment Process on daily basis
• Working over other payment products such as Bill Desk & UPI transactions
• Review, Analyze and resolve chargeback disputes efficiently and accurately
• Actioning on fraudulent transactions and reporting them immediately with product owners and NPCI
• Supporting contact centre team with resolution for transactions disputed by customer
• Actioning on Law Enforcement Agencies (such as cybercrime, RBI, etc) related emails i.e sending responses, drafting letters and provide information PAN India.
• Backup for the other BAU activities such as onboarding exception, AML/CPV cases, indemnity report.
• Assisted risk analyst with sorting data.

• Working as service manager on several service request (PAN India) such as Customer Rekyc updation, Mobile no change, Account closure request, NR account opening, Resident Account opening ,Standalone CIF Creation, Account upgrade/downgrade request, FATCA updation account closure inward/outward remittance etc
• Validation of KYC & client static information in core banking
• Hold experience in handling assigned qualtrics tickets
• Perform KYC including monitoring and tracking of KYC records, assisting with the development and execution of action plan for expiring records, and ensuring records are not past due
• Client Identification, Risk rating,Verification and Screening
• Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews
• Send the requests to Outreach/RM for accounts where information is required to complete the review
  
• Any suspicious product usage from AML perspective gets highlighted to senior management for further reviews promptly
• Ensure to maintain quality standards (90% and above) for the KYC reviews undertaken
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
• Account Opening and static data STP to be maintained at >80% or as per targets decided by Senior Management
• Resolution of 95% of branch requests and enquiry within stipulated TAT
• Hold experience in UAT for CBG NR Onboarding DBS SWEB Project: i.e DBS ongoing project of onboarding NR customers through SWEB application
• Testing includes:

Created UAT Scenario test Cases
Executed UAT test cases
Identified & created defects using JIRA