Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Riya Trivedi

Moncton

Summary

Accomplished Wireless Consultant with a proven track record at Staples, adept in wireless network design and delivering exceptional customer service. Demonstrated success in enhancing infrastructure performance and fostering customer loyalty through empathetic resolution of complaints. Skilled in signal analysis and building customer rapport, significantly contributing to business growth.

Caring Home support worker dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Wireless Consultant

Staples
01.2025 - Current
  • Monitored infrastructure performance, tracking throughput and latency figures to detect malfunctions.
  • Delivered engaging sales presentations that highlighted key product features and demonstrated overall value propositions.
  • Performed post-installation inspections to verify hardware and software performance metrics met with customer requirements.
  • Managed inventory levels to ensure optimal product availability for both new and returning customers.
  • Recommended appropriate system based on customers' specific networking needs.

Customer Service Representative

Dspot Dessert
06.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Home Support Worker

Sanjeevani Elder Care Services
06.2022 - 03.2023
  • Provided in-home care and support for elderly and disabled clients, ensuring their physical and emotional well-being.
  • Assisted with daily living activities such as bathing, grooming, dressing, toileting, and mobility.
  • Administered prescribed medications and kept detailed records of medication schedules and patient responses.
  • Monitored patients’ health conditions and reported any significant changes to family members or healthcare professionals.
  • Prepared nutritious meals according to dietary restrictions and preferences.
  • Performed light housekeeping duties including laundry, dishwashing, and maintaining cleanliness of the living area.
  • Offered companionship and engaged clients in mental stimulation activities, such as reading, games, and conversations.

Education

Diploma - Accounting And Finance

Centennial College
08-2024

Skills

  • Network optimization
  • Wireless network analysis
  • Capacity planning
  • Telecom architecture
  • Personal hygiene assistance
  • Patient care
  • Meal preparation

Languages

English
Full Professional

Certification

LLQP (Life License Qualification Program)

CSC (Canadian Securities Course)

Taxation

Retirement Planning

Timeline

Wireless Consultant

Staples
01.2025 - Current

Customer Service Representative

Dspot Dessert
06.2023 - 08.2024

Home Support Worker

Sanjeevani Elder Care Services
06.2022 - 03.2023

Diploma - Accounting And Finance

Centennial College

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Riya Trivedi