Riyadh Sainudeen
Project Manager - Technical
Kollam
Summary
Instrumental Technical Project Manager bringing 16 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Project Manager
RM Education Solutions India Pvt Limited
Thiruvananthapuram
2021.05 - Current
- Environment(with skill versions)
- Windows 2008/2012/2016 Servers, VMware ESXi, Hyper-V, Veeam Backup, Azure Cloud Backup, Azure Active Directory, Azure VM, Office 365
- Roles & Responsibilities
- Add value by contributing to long-term strategy in terms of recommending technologies and solutions
- Similarly identify and implement ideas that result in Call reduction
- Providing Infrastructure support on Wintel, Virtual platform and Active Directory
- Administration of windows servers 2016/2012/2008
- Providing remote infrastructure support to UK based clients
- Interact with onsite engineer and provide technical assistance
- Manage Active Directory infrastructure for the Enterprise
- Performing GPO Audits and Restructuring of GPO
- Configured Azure Backup Service to Backup On-Premise Servers data in Azure Cloud
- Monitoring Azure AD Sync and Fixing errors reported on the Console
- Performing Azure Cloud Migrations of On Premise Servers
- Deploy, Configure Maintain Compute on Azure Cloud
- Implemented Cluster Rolling Updates to Upgrade Hyper-V Cluster from 2012 R2 to 2016
- Implementation and Management of Veeam Backup and Replication
- Handling DHCP scope changes over the infrastructure
- Handling failover Cluster issue and log analyzing based on the issues reported
- Cluster aware update (CAU) configuration for Failover cluster’s
- Handling upgrade / Patching of Esxi host’s
- Configured OS deployment process using SCCM and WDS
- Configuring SMTP alerts to trigger notifications for SAN, Server hardware, Antivirus
- Responsible for Capacity planning of infrastructure devices
- Responsible for monthly incident review
- Responsible for researching and reviewing of change
- Managed Team of 10 Members and was responsible for Appraisal and Performance review of them.
Cloud Solutions Architect
Eden Solutions Qatar
Thiruvananthapuram
2020.10 - 2021.04
- Identified and remediated single points of failure and security risks.
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
- Displayed sound understanding of standard networking protocols, virtual networks and load balancing.
- Interfaced directly with customers, stakeholders and end-users regarding capability architectures, requirements use cases and stories to derive, develop and decompose next-cycle updates and specifications.
Senior Technical Lead, Project Manager
RM Education Solutions India Pvt Limited
Thiruvananthapuram
2016.10 - 2020.10
- Environment(with skill versions)
- Windows 2008/2012/2016 Servers, VMware ESXi, Hyper-V, Veeam Backup, Azure Cloud Backup, Azure Active Directory, Azure VM, Office 365
- Roles & Responsibilities
- Add value by contributing to long-term strategy in terms of recommending technologies and solutions
- Similarly identify and implement ideas that result in Call reduction
- Providing Infrastructure support on Wintel, Virtual platform and Active Directory
- Administration of windows servers 2016/2012/2008
- Providing remote infrastructure support to UK based clients
- Interact with onsite engineer and provide technical assistance
- Manage Active Directory infrastructure for the Enterprise
- Performing GPO Audits and Restructuring of GPO
- Configured Azure Backup Service to Backup On-Premise Servers data in Azure Cloud
- Monitoring Azure AD Sync and Fixing errors reported on the Console
- Performing Azure Cloud Migrations of On Premise Servers
- Deploy, Configure Maintain Compute on Azure Cloud
- Implemented Cluster Rolling Updates to Upgrade Hyper-V Cluster from 2012 R2 to 2016
- Implementation and Management of Veeam Backup and Replication
- Handling DHCP scope changes over the infrastructure
- Handling failover Cluster issue and log analyzing based on the issues reported
- Cluster aware update (CAU) configuration for Failover cluster’s
- Handling upgrade / Patching of Esxi host’s
- Configured OS deployment process using SCCM and WDS
- Configuring SMTP alerts to trigger notifications for SAN, Server hardware, Antivirus
- Responsible for Capacity planning of infrastructure devices
- Responsible for monthly incident review
- Responsible for researching and reviewing of change
- Managed Team of 5 Members and was responsible for Appraisal and Performance review of them.
- Identified plans and resources required to meet project goals and objectives.
System Support Specialist
IBM India Private Ltd
Thiruvananthapuram
2010.01 - 2016.10
- Environment(with skill versions)
- Windows 2000
- Maintained documentation and resources regarding problem resolution for reference in future instances.
Customer Support Executive
IBM India Private Ltd
Bangalore
2007.01 - 2010.05
- Environment(with skill versions)
- WindowsXP, Lotus Notes 7.0, 8.0, 8.5, Att Net Client
- Lotus Notes 7.0 HF 277 – Client Installation, Configuration and Setup
- Monitoring of Domino Servers and providing Production support through Analyzing tools
- Providing support for Internal IBM employees (North America & EMEA) with incident and service request management
- Providing support for the installation of software applications from ISSI (Web Application) website and provide help to compliance work station security issues for the same
- Trouble shooting LAN , WAN , VPN( ATT Global Dialer- IPSEC & SSL) , Desktop computers through remote takeover such as Net Meeting
- Lotus notes trouble shooting from configuration, backup, and ID management with respect to the different error message received
- Production Support provided on CITRIX METAFRAME through Tickets with live interaction with End users
- Worked as a Backup Team lead : Had worked ion Escalation, given feedbacks to the agents after listening to their calls
- Giving training to the Agents, based on all the latest updates in the process and conducting Process Refreshers
- Updated the procedures with the latest Solutions to make the Knowledge Base Upto Date.
Education
Diploma - Computer Hardware and Maintenance
State Technical Board
2003.01 - 2006.04
HSE - undefined
Kerala Higher Secondary Board
2001.01 - 2003.04
10th - undefined
Central Board of Secondary Education
Certification Microsoft Certified Professional in WINDOWS Server 2003 - undefined
Cisco Certified Network Associate – - undefined
Skills
Technical Skillsundefined
Timeline
Project Manager
RM Education Solutions India Pvt Limited
2021.05 - Current
Cloud Solutions Architect
Eden Solutions Qatar
2020.10 - 2021.04
Senior Technical Lead, Project Manager
RM Education Solutions India Pvt Limited
2016.10 - 2020.10
System Support Specialist
IBM India Private Ltd
2010.01 - 2016.10
Customer Support Executive
IBM India Private Ltd
2007.01 - 2010.05
Diploma - Computer Hardware and Maintenance
State Technical Board
2003.01 - 2006.04
HSE - undefined
Kerala Higher Secondary Board
2001.01 - 2003.04
10th - undefined
Central Board of Secondary Education
Certification Microsoft Certified Professional in WINDOWS Server 2003 - undefined
Cisco Certified Network Associate – - undefined
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