Riya Giri Goswami
Associate Manager- Sales Operation
Pune
Summary
With a growth mindset and a passion for continuous learning, I bring over 7.8 years of experience in sales, compliance, quality control, and audit management. As a motivated and ambitious professional, I am eager to take on a challenging role, where I can make a meaningful contribution to the organization while expanding my skills and knowledge. I believe in fostering a collaborative team culture that promotes mutual growth and development, while consistently taking on new and exciting challenges that help me stay ahead of the curve.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Associate manager – sales
Pepsico GBS
9 2024 - Current
- Ensure efficient, effective and comprehensive support for PBNA sales team for trade planning management
- Establish and nurture relationships with stakeholders to facilitate business value for PBNA
- Quick thinking to provide creative solutions that address stakeholders needs and concerns and should have commercial function awareness
- Assisting in delivery of planned net revenue, trade spend and mc objectives, in a manner that is consistent with the strategic direction for the business
- Becoming aware of business trends, economic conditions, customer developments, competitive activities, historical category learnings etc
- To make forecast recommendations and highlight potential issues within the current customer build
- Having the responsibility for ensuring the forecast is accurate and reflects the latest thinking on in-market execution and underlying performance trends
- Coordinate with internal execution team and ensure that aligned events that require on-ticket pricing changes and/or off-ticket adjustments are entered into all applicable systems in a timely manner (TPM/deal/customer portals)
- Manage expectations through verbal and written interactions with customer teams
- Ability to focus against speed of execution and quality of service delivery rather than achievement of SLA's
- Recognize opportunities and take action to improve delivery of work and drive business outcomes.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Enhanced team productivity by implementing efficient project management strategies.
Deputy manager – sales
Pepsico gbs
05.2022 - 08.2024
- Contribute actively as a key member of the hbs sales (west division) team, taking charge of customer management in the west region
- This involves overseeing accounts in large format supermarkets, cng gas stations, grocery outlets, and more
- Manage the processing of master data and pricing requests in sap
- Building and maintaining sales planner/prosper planning models and communicating changes to internal finance staff to ensure alignment ensuring that aligned calendar events that require adjustments are entered all applicable systems in a timely manner (sales planner/customer portals)
- Ensuring contracts required for tpa contract verification are drafted accurately compared to the new or adjusted events, submitting contracts into customer systems, as required
- Becoming aware of business trends, economic conditions, customer developments, competitive activities, historical category learnings etc
- To help make recommendations to customer teams
- Manage expectations through verbal and written interactions with customer teams
- Ensure delivery of accurate and timely data in accordance with agreed service level agreements (sla)
- Work across multiple functions to aid in collecting insights for action-oriented cause of change analysis
- Ability to focus against speed of execution and quality of service delivery rather than achievement of slas
- Recognize opportunities and take action to improve delivery of work
- Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology
- Create an inclusive and collaborative environment.
Senior compliance associate
Amazon india pvt limited
02.2018 - 04.2022
- Actively contribute as a valuable member of the restricted products operations team (rp ops) responsible for classifying products in the amazon catalogue according to government and company policies, guided by directives from the rp legal and rp program teams
- Serve as a liaison between legal and c-ops teams, facilitating smooth legal interactions, identifying process failures, conducting data-driven analyses related to legal dependencies, and fostering subject matter expertise (sme) development
- Handle queries from other teams using the qms (web-based internal tool)
- Maintain standard operating procedures (sops) for process-level changes
- Collaborate with quality managers on escalation processes concerning documents and test reports submitted by vendors
- Conduct thorough research for escalations and product testing
- Supervise lab escalations to ensure that products reaching customers meet acceptable quality standards
- Conduct weekly quality audits to consistently uphold quality control measures
- Regularly release insightful daily and monthly business review reports, offering updates on operational performance.
Inspection team, compliance
12.2016 - 02.2018
- Thoroughly review regulatory test reports, declaration documents, and other relevant sources to ensure comprehensive coverage of all necessary regulatory tests
- Coordinate with 3rd party labs to ensure the quality of products meets requirements before reaching fulfillment centers
- Handle vendor escalations received through brand managers and the program team
- Prepare comprehensive reports, including the number of asins (amazon standard identification numbers) approved by the compliance team for shipment, and present them to management
- Conduct weekly audit reports before granting shipment approvals to maintain quality standards
- Proactively seek opportunities to enhance the quality and usability of report reviewing processes
- Investigate issues highlighted in compliance meetings and propose effective solutions to uphold team quality
- Perform quality verification checks for all soft and hard lines category products to maintain compliance and product excellence.
Education
Bachelor of Engineering, B.E -
Csvtu, Chhattisgarh
01.2012 - 04.2016
Higher Secondary Certificate, 12th - undefined
Bhilai
01.2011 - 04.2012
Secondary School Certificate, 10th - undefined
Bhilai
01.2009 - 04.2010
Skills
Operations Management
Personal Information
Date of Birth: 09/24/1994
Languages
English
Hindi
Awards
- Beyond Award, Amazon India Pvt Limited, Q2 and Q3 of 2018
- Ace of Spades, Amazon India Pvt Limited, 2019, 2020, and 2021
- HBS Quarterly Award, Pepsico GBS, Q2 of 2023
Projects
Tat Reduction Project for Inspection Process, Successfully decreased the turnaround time for 3rd party inspections by a significant 3 days, leading to improved SLA compliance for shipments. This initiative received recognition and praise from higher management and stakeholders. Thanos Project, Streamlined the resolution process for seller appeal tickets using ASIN level data extracted into a CSV file by the programming team. Hulk - Query Management System (QMS), Collaborated with a non-technical pilot team to establish uniformity in raising queries, transitioning from the previous version NEI (Not Enough Information) to QMS. Introduced an AWS application that centralized internal legal, external legal, SME, and associate level clarifications on a single platform, simplifying query data extraction into a CSV file.
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge.
Timeline
Deputy manager – sales
Pepsico gbs
05.2022 - 08.2024
Senior compliance associate
Amazon india pvt limited
02.2018 - 04.2022
Inspection team, compliance
12.2016 - 02.2018
Bachelor of Engineering, B.E -
Csvtu, Chhattisgarh
01.2012 - 04.2016
Higher Secondary Certificate, 12th - undefined
Bhilai
01.2011 - 04.2012
Secondary School Certificate, 10th - undefined
Bhilai
01.2009 - 04.2010
Associate manager – sales
Pepsico GBS
9 2024 - Current
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