RIYAS S

Seasoned IT Service Coordinator with a proven track record at TVS ELECTRONICS LTD, adept in enhancing customer satisfaction and streamlining service delivery. Skilled in Excel reporting and effective team collaboration, I've successfully implemented quality control measures and fostered positive vendor relationships, significantly improving project outcomes and customer loyalty.

• Coordinating more than 10 partners in different projects.
• Handling multiple projects in single coordination method.
• Providing Technical & Process related support.
• Achieved SLA & TAT in different KPI's.
• Providing the support to the Inventory management and collections.
• Handling the Inventory management within TAT.
• Conducting Review meeting for better development and providing motivation for field engineers.
• Providing better solution and achievement Tips to field engineers and ASC coordinators.
• Sharing the report to the superiors on a daily basis.
• Fixing the customer's & Brand escalation within a short time.
• Collecting the feedback from ASC & Customer's.
• Finding more developments in each part of projects.
• Monitoring more than 20 engineers' daily activities.
• Observing the partners & Engineers skills and assigning the duties as per their knowledge.
• Monitor and control computer systems and networks to ensure optimal performance and security.
• Perform routine maintenance tasks such as system backups, software updates, and hardware repairs.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Provide technical support to users by answering questions, resolving problems, and providing guidance.
• Install, configure, and maintain computer equipment and peripherals.
• Ensure data security and integrity by implementing appropriate backup and recovery procedures.
• Collaborate with IT team members to develop and implement IT policies and procedures.
• Keep accurate records of system performance, maintenance tasks, and user support requests.
• Stay updated on the latest technological advancements and recommend improvements to enhance system efficiency and effectiveness.
• Train users on how to utilize computer systems and software effectively and securely.

Consistency in ASUS Kerala Operations with 90% SLA adhrence (Technical & Process), good control over Collections & Inventory management

MCP certified, H018-9206

• English
• Tamil
• Malayalam
• Hindi

• Age: 39
• Passport Number: C1922570
• Passport Date Of Issue: 08/14/24
• Passport Expiry Date: 08/13/34
• Father's Name: Sherief. M
• Spouse's Name: Aneesha Mol R. B
• Date of Birth: 07/05/85
• Gender: Male
• Nationality: Indian
• Marital Status: Married

I hereby that the above-mentioned particulars are true to best of my knowledge. I assure that I will do all the works given to me with utmost.