Riyaz Basha D
Salem
Summary
Dynamic Training Administrator with a proven track record at Strategic Learning Solutions Pvt Ltd., adept at developing impactful training programs and enhancing operational efficiency. Skilled in CRM software and organizational strategies, I excel in fostering strong relationships and ensuring high-quality training delivery, consistently achieving positive feedback and improved performance metrics.
Overview
15
15
years of professional experience
Work History
Training Administrator
Strategic Learning Solutions Pvt Ltd.
Salem
12.2021 - Current
- Plan, develop, and manage technical training programs for automotive service personnel, ensuring alignment with company goals and industry standards.
- Coordinate with OEMs, technical experts, and trainers to design and deliver up-to-date automotive training modules.
- Organize training schedules, sessions, and logistics, including venues, tools, equipment, and instructional materials.
- Conduct onboarding training for new technicians and service staff on company protocols and technical systems.
- Evaluate training effectiveness through assessments, feedback, and performance metrics, implementing improvements where necessary.
- Ensured seamless training logistics, including equipment setup and venue arrangements.
- Maintain a training calendar and ensure timely communication of session schedules to trainees and management.
- Develop and update training materials, including manuals, presentations, e-learning content, and SOPs based on the latest automotive technologies.
- Track certifications, attendance, and progress of participants, generating reports for internal review and client requirements.
Zonal Executive – Breakdown Support
TVS Auto Assist (India) Limited
Chennai
06.2017 - 06.2019
- Coordinate with field technicians, service providers, and Call Centres to dispatch assistance to stranded customers.
- Monitor real-time service delivery, track response times, and ensure adherence to service level agreements (SLAs).
- Manage and oversee the breakdown assistance operations to ensure timely and effective resolution of vehicle breakdowns.
- Maintain strong relationships with service vendors to ensure availability, quality, and coverage across regions.
- Handle escalated cases and resolve customer complaints promptly and professionally.
- Prepare and present performance reports to senior management, highlighting key metrics and improvement strategies.
Listings Executive
Sulekha.com New Media Pvt Ltd.
Chennai
01.2016 - 05.2017
- Managed business listings on the Sulekha.com platform, ensuring accurate and complete information for all service categories.
- Verified and updated customer and vendor details, maintaining data integrity across the database.
- Resolved listing-related issues and customer inquiries with a focus on quick resolution and customer satisfaction.
- Assisted businesses in creating engaging profiles by optimizing service descriptions, keywords, and categories to improve visibility.
- Coordinated with sales and support teams to ensure smooth onboarding and activation of new listings.
- Monitored daily listing performance metrics, including visibility, engagement, and customer leads.
- Ensured listings met company guidelines and quality standards, flagging and correcting any discrepancies or incomplete data.
Administrative Support
Shafi Sat Vision
Salem
01.2012 - 12.2015
- Provided administrative assistance to distribution and retail teams, ensuring smooth daily operations.
- Coordinated order processing, dispatch schedules, and inventory records between warehouse and retail outlets.
- Maintained accurate records of stock movements, deliveries, and returns to support inventory management.
- Generated daily, weekly, and monthly sales and distribution reports for management review.
- Assisted with vendor and supplier communication, ensuring timely order placements and issue resolution.
- Handled billing, invoicing, and documentation related to product dispatch and retail transactions.
- Supported logistics and transportation planning, optimizing delivery routes and minimizing delays.
- Monitored stock levels and alerted relevant teams on replenishment needs to avoid stockouts.
Computer Hardware Engineer
HCL Infosystems Ltd.
Bangalore
08.2010 - 12.2011
- Installed and configured operating systems and software applications.
- Troubleshoot hardware and network issues, including virus management.
- Managed system configurations, remote administration, and intranet solutions.
Education
Diploma - Information Technology
Murugesan Institute of Technology
Salem, India01.2010
SSLC -
Saurashtra High School
Salem, India01.2007
Skills
- CRM and office management software
- Microsoft Office Suite
- Windows systems administration
- Hardware troubleshooting
- Attention to detail
- Written and verbal communication
- Organizational and problem-solving skills
- Data entry and documentation
- Multilingual proficiency
Languages
English, Tamil, Urdu, Hindi, Kannada, Telugu, English, Tamil, English, Tamil
Disclaimer
I hereby declare that the details provided above are accurate and true to the best of my knowledge.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Urdu
Proficient (C2)
C2
Timeline
Training Administrator
Strategic Learning Solutions Pvt Ltd.
12.2021 - Current
Zonal Executive – Breakdown Support
TVS Auto Assist (India) Limited
06.2017 - 06.2019
Listings Executive
Sulekha.com New Media Pvt Ltd.
01.2016 - 05.2017
Administrative Support
Shafi Sat Vision
01.2012 - 12.2015
Computer Hardware Engineer
HCL Infosystems Ltd.
08.2010 - 12.2011
Diploma - Information Technology
Murugesan Institute of Technology
SSLC -
Saurashtra High School
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