Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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RIYAZ KHAN

BENGALURU

Summary

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

COAST AT J P NAGAR
BENGALURU
05.2023 - 12.2023
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.

Area Manager of Operations

NKP EMPIRE VENTURES PRIVATE LIMITED
BENGALURU
03.2020 - 04.2023
  • Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
  • Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
  • Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
  • Collaborated with other managers to develop plans for new initiatives and projects.
  • Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
  • Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.
  • Trained staff on new procedures or processes related to their job functions.
  • Conducted regular meetings with department heads to review performance indicators, discuss issues and concerns and provide feedback.
  • Resolved conflicts between departments by providing clear direction on tasks or duties.
  • Maintained accurate records of employee performance evaluations, disciplinary actions and attendance records.
  • Worked closely with human resources personnel to ensure compliance with labor laws.

Branch Manager

NKP EMPIRE VENTURES PRIVATE LIMITED
BENGALURU
04.2018 - 02.2020
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Resolved escalated customer complaints in a timely manner.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Created reports summarizing operational performance metrics for senior management review.
  • Participated in community events to promote brand awareness.

Education

BBA - Business Management

MANGALORE UNIVERSITY
MANGALORE
04-2014

Skills

  • P&L Management
  • Supply Chain Management
  • Distribution Management
  • Business Development
  • Customer Relationship Management
  • Sales
  • Branding
  • Service Quality Improvement
  • Expense Control
  • Staff Supervision
  • Quality Management
  • Workflow Planning
  • Operations Oversight
  • Departmental Operations Management
  • Training and coaching
  • Inventory Control
  • Staff Training
  • Operations Management

Certification

  • FOSTAC ( FOOD SAFETY SUPERVISION CERTIFICATION)
  • BUSINESS INTELLIGENCE WITH POWER BI
  • AI & AUTOMATION IN MS EXCEL

Languages

English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
KANNADA
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
Arabic
Elementary (A2)
A2

Timeline

General Manager

COAST AT J P NAGAR
05.2023 - 12.2023

Area Manager of Operations

NKP EMPIRE VENTURES PRIVATE LIMITED
03.2020 - 04.2023

Branch Manager

NKP EMPIRE VENTURES PRIVATE LIMITED
04.2018 - 02.2020

BBA - Business Management

MANGALORE UNIVERSITY

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RIYAZ KHAN