Riyaz Rahman
Bengaluru
Summary
Results-driven Inside Sales Manager at Simplilearn with a proven ability to exceed sales targets and enhance customer retention by 40%. Expert in consultative selling and CRM tools, leveraging strong relationship-building skills to drive revenue growth and optimize sales strategies. Committed to delivering exceptional learner success and maximizing client engagement.
Overview
8
8
years of professional experience
Work History
Inside Sales Manager
Simplilearn
10.2022 - Current
- Dynamic and results-driven Inside Sales Manager and Accounts Manager with a strong track record in managing customer relationships, driving revenue growth, and ensuring learner success.
- Adept at consultative sales, account management, and client engagement within the edtech industry, specializing in professional certification programs
- Achieved over 120% of monthly sales targets, consistently ranking in the top 10% of sales reps.
- Managed a pipeline of 300+ active leads, and managed existing accounts, reducing sales cycle time by 20% through strategic follow-ups.
- Successfully closed high-value deals worth over $11,000 monthly, driving revenue growth.
- Increased customer retention by 40% through personalized follow-up and engagement strategies.
- Regularly engage with learners to track progress, address concerns, and maximize course completion rates.
- Foster long-term relationships with learners, increasing referrals, and renewals.
- Own the end-to-end sales cycle, from lead qualification to post-enrollment engagement.
- Strategically upsell and cross-sell relevant courses, enhancing customer lifetime value
- Ensure revenue targets are met by optimizing sales strategies and follow-ups
- Understand learners' professional goals, and recommend the best-fit certification programs.
- Educate learners on industry trends, career opportunities, and course benefits to drive conversions.
- Customize offerings based on learner needs, including access extensions, bundled programs, and flexible payment plans.
Founder
Elegance.inc
Bengaluru
07.2021 - 09.2022
- Elegance Founder of in store and online business enterprise dealing in branded clothing and shoes
- Was responsible for managing the day to day sales and marketing of products
- Customer retention, networking, marketing
- Managed online presence of the company Hitting monthly sales targets and achieved the profitability of the company
- Developed a business plan and raised initial capital from investors to launch the business
- Led product development, resulting in the successful launch of a new product line
- Built a brand and successfully executed the company's vision and mission
Digital Marketing Intern
Digital Academy
Bengaluru
11.2021 - 06.2022
- Simultaneously worked as a intern and trained in the digital marketing industry
- Gained exposure in Wordpress, social media marketing, SEO, Google Ads, graphic designing, content writing etc
- Analyzed and reported on the success of campaigns and suggest optimizations
- Developed and implemented content strategies to increase traffic and engagement on social media channels
- Built and maintained relationships with influencers to increase brand awareness
Intern
Classic Traders. inc
Bengaluru
04.2017 - 02.2020
- Marketing Intern, responsible for driving sales for a Uniform company which deals in manufacturing and distribution to high rated hotels, hospitals, factories and companies
- Marketing products and services through on site meet with clients and social media networking
- Projects BRAND AWARENESS WITH REFERENCE TO HYUNDAI AUTOMOBILES
- Led myself individually and was instrumental in successfully completing brand awareness with the reputed automobile manufacturer Hyundai, within the stipulated timeframe and budget and was responsible for helping the company for implementing fresh sales strategies
- Maintained an organized filing system for the office, resulting in improved efficiency and accuracy
- Developed a presentation outlining key findings in a project, leading to a successful completion
Education
MBA - Business
Jain University
Bengaluru01.2023
BBA - Marketing Management
Surana College
Bengaluru01.2020
Skills
- Sales & Business Development
- Inside Sales & Consultative Selling
- Lead Qualification & Conversion
- Optimization Revenue Growth & Target Achievement
- Upselling & Cross-selling Strategies
- B2C & B2B Sales Strategies
- Sales Pipeline & Funnel Management
- CRM & Sales Tools
- Salesforce
- Email and Call Campaign Management
- Time Management and Multitasking
- Critical Thinking and Problem-Solving
- Adaptability, and Resilience in Fast-Paced Environments
- Teamwork and Leadership
- Attention to Detail and Process Optimization
- Customer-Centric Approach and Emotional Intelligence
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1
Timeline
Inside Sales Manager
Simplilearn
10.2022 - Current
Digital Marketing Intern
Digital Academy
11.2021 - 06.2022
Founder
Elegance.inc
07.2021 - 09.2022
Intern
Classic Traders. inc
04.2017 - 02.2020
MBA - Business
Jain University
BBA - Marketing Management
Surana College
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