RIYAZ UR REHMAN
Bangalore
Summary
Network engineer with 6 years of experience in network administration and network support. Proficient in designing, implementing, optimizing network infrastructure, and troubleshooting network issues.
Overview
10
10
years of professional experience
Work History
TECH ARCHITECTURE ANALYST
Accenture Solutions Private Limited
Bangalore
06.2019 - 06.2025
- Troubleshot network connectivity issues to ensure seamless operations.
- Delivered Tier 1.5 network support to resolve all reported issues promptly.
- Configured and troubleshot network interface devices for optimal performance.
- Monitored networks using NOCOL tool to identify potential problems.
- Conducted end-to-end testing of T1 and Ethernet circuits with SNM, ITS/DTIX, and Netcomplete tools.
- Coordinated with telco companies to isolate network outages and facilitate service restoration.
- Maintained accurate technical documentation and prepared troubleshooting logs.
- Trained new hires and conducted weekly team meetings to discuss process improvements.
Network Operations Asociate
Accenture Solutions Private Limited
Bangalore
07.2017 - 05.2019
- Managed incidents by logging, updating, authorizing, and resolving within SLA scope.
- Coordinated resolution of high-priority (P1/P2) incidents across multiple teams.
- Chaired bridge calls with Service Managers, Technical Support, Clients, and Vendors.
- Acted as primary contact during major incidents, ensuring timely stakeholder communication.
- Established appropriate escalation matrix when necessary.
- Assessed business impact and incident severity levels for effective resolution.
- Participated in PIR calls to raise problem tickets and identify root causes.
- Communicated regularly with technical teams and stakeholders during critical incidents.
TECHNICAL SUPPORT EXECUTIVE
Hinduja Global Solutions
Bangalore
09.2015 - 07.2017
- Delivered technical support for broadband and fixed line customers.
- Analyzed network issues using network analyzer; escalated tickets to appropriate teams for swift resolution.
- Monitored link status remotely to ensure continuity of service.
- Executed basic troubleshooting including DNS updates and modem username/password changes.
ADVISOR TECHNICAL SUPPORT
Mphasis Ltd
Bangalore
02.2015 - 08.2015
- Delivered technical support for broadband and fixed line customers.
- Analyzed network issues using network analyzer, resolving problems and escalating tickets to appropriate teams.
- Monitored link status remotely to ensure optimal performance.
- Executed basic troubleshooting tasks, including DNS updates and modem username and password changes.
Education
Bachelor of Engineering - Electronics & Communications
The Oxford College Of Engineering
Bangalore, India06-2014
Skills
- OSI model and TCP/IP concepts
- LAN and WAN topologies
- Ethernet networking
- Routing protocols: OSPF, BGP, EIGRP, MPLS
- VLAN and STP management
- Ether-Channel and Port-Channel configuration
- DNS, DHCP, and NAT services
- Checkpoint firewall administration
- Diagnostic tools: ETMS, ServiceNow, PuTTY
- NMT and NetDB utilization
- NOCOL monitoring
- Incident management strategies
- Leadership capabilities
- Multi-tasking proficiency
- Planning and organization skills
- Decision making and problem solving
- Client-focused service delivery
- Adaptability to new technologies
- Responsibility ownership
- Positive mindset
Timeline
TECH ARCHITECTURE ANALYST
Accenture Solutions Private Limited
06.2019 - 06.2025
Network Operations Asociate
Accenture Solutions Private Limited
07.2017 - 05.2019
TECHNICAL SUPPORT EXECUTIVE
Hinduja Global Solutions
09.2015 - 07.2017
ADVISOR TECHNICAL SUPPORT
Mphasis Ltd
02.2015 - 08.2015
Bachelor of Engineering - Electronics & Communications
The Oxford College Of Engineering
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