Rizwan Haider
Lucknow
Summary
Over 30 years of experience in technical services, operations management, and facility maintenance across diverse industries. Proven expertise in air conditioning products and services, with strong problem-solving and technical skills. Demonstrated ability in strategic planning, team building, and staff training to meet organizational goals. Committed to promoting teamwork, accountability, and safety in all professional endeavors.
Overview
34
34
years of professional experience
Work History
PROPRIETOR
FAIR FIELD ENGINEERING
Lucknow
02.2019 - Current
- Owned and managed AC installation franchise, overseeing operations and customer satisfaction.
- Led multiple teams of engineers and technicians to ensure high-quality service delivery.
- Updated GSFS portal for tracking calls, closing tickets, and managing part orders.
- Managed 8 permanent technician teams and seasonal outsourcing.
- Maintained inventory using standard tools and techniques according to company norms.
- Conducted regular product demo workshops to enhance employee knowledge on latest offerings.
- Recognized as authorized service center by LG Electronics India Ltd.
LGC TEAM LEADER (AC Division)
LG Electronics India Pvt. Ltd.
01.2012 - 01.2019
- Worked as a LGC Team leader AC division covering areas Lucknow, Barabanki & up country.
- Allocating and Distributing job calls to the Engineers.
- Handling customer escalation/issues.
- Maintaining part level stock.
- Controlling Open Pending call.
- Attending same day call and closing.
- Managing service operation for best service with customer satisfaction.
- Time to time arrange training for products.
- Maintain the 011 process.
- Develop engineer skill power to reduce the call cost.
- Increase the productivity of engineer by tracking each call.
ASST. PROJECT MANAGER
DAIKIN AIRCONDITIONING
10.2011 - 01.2012
- Worked as a Asstt. project manager to handle the projects in multi storey buildings, malls, government sectors like lohiya hospital, all ambedkar premises and C.M. residence etc.
- Fully familiar with installation, heat load calculation norms Daikin Air conditioning India Pvt. Ltd. rectifying problems independently regarding installation.
- Studying Engineering Drawings of VRV system and preparing bill of materials received are as per requirement.
- Preparing materials fore cast to keep the work flow.
- Coordinating with the Associates / Vendors for the timely completion of the job on day to day basis as per key dates sent in discussion with the station manager quality supervision.
- Under dealer partner – Sai Associates
SGA MANAGER
COCA COLA
12.2008 - 07.2011
- Managing group of nearly 18 technicians and handling the workshop independently.
- Covering seven districts over 8000 machines serve of market.
- Planning the purchase, installation of chillers and reporting to GM/Director.
- Appliances providing the services according to the norms Multinational Companies.
- Under franchise of Brindavan bottlers -Advance sales& services Pvt. Ltd.
OGM (OUT LET GENERAL MANAGER)
NEXT RETAIL INDIA Ltd.
11.2007 - 06.2008
- Managed the operation of the showroom i.e. Sales and Purchase activities.
- Motivated the showroom staff to promote sales for achieving the target category wise and by volume.
- Looking Customer service desk and all service issue of company’s products.
SERVICE MANAGER
REFRICO ELECTRONICS
09.1999 - 10.2007
- Managed a group of nearly 25 technician and handed the independently workshop with the different type of world class.
- Companies of Air Conditioners, Refrigerators, Washing Machine and Appliances.
- Providing the services according to the norms Multinational Companies like Hitachi, Voltas, LG, Samsung, Whirlpool, Godrej, Videocon and others.
- Lucknow
TECHNICIAN
SAUDI OGER LTD.
Riyadh
09.1995 - 07.1999
- Technician of Refrigeration & Air Conditioning H.V.A.C.
- Dealing with Air conditioners, Refrigeration, Ice Machine and Low Temperature products shorting critical problems in restricted Airport areas like Radar premises, Royal terminals etc.
- KING KHALID INTERNATIONAL AIRPORT
Apprenticeship
VOLTAS LIMITED.
06.1993 - 07.1994
Operation & Maintenance
N.M. ENGINEERS
04.1992 - 05.1993
- Operation & Maintenance of the Chiller type Air conditioners, Refrigerators and low temperature machines.
Education
Graduation -
Indira Gandhi National Open University
01.2008
Intermediate -
01.1994
High School -
01.1989
Skills
- Leadership and team management
- Effective communication
- Relationship building
- Positive mindset
- Perseverance
Coursework
- N.C.V.T. Labor Faculty, U.P. (Air Condition/Refrigeration), 1994
- I.T.I. (Air Condition/Refrigeration), 1991
- Basic Computer course of 6 Month (M S Word, M S Excel, M S Power point)
- GSFS system operating training
Personal Information
- Passport Number: M 7336844
- Father's Name: Shamim Hasan
- Date of Birth: 04/15/74
- Nationality: Indian
- Marital Status: Married
Timeline
PROPRIETOR
FAIR FIELD ENGINEERING
02.2019 - Current
LGC TEAM LEADER (AC Division)
LG Electronics India Pvt. Ltd.
01.2012 - 01.2019
ASST. PROJECT MANAGER
DAIKIN AIRCONDITIONING
10.2011 - 01.2012
SGA MANAGER
COCA COLA
12.2008 - 07.2011
OGM (OUT LET GENERAL MANAGER)
NEXT RETAIL INDIA Ltd.
11.2007 - 06.2008
SERVICE MANAGER
REFRICO ELECTRONICS
09.1999 - 10.2007
TECHNICIAN
SAUDI OGER LTD.
09.1995 - 07.1999
Apprenticeship
VOLTAS LIMITED.
06.1993 - 07.1994
Operation & Maintenance
N.M. ENGINEERS
04.1992 - 05.1993
Graduation -
Indira Gandhi National Open University