Rizwan Hussain

Generating and presenting regular reports on team performance, key metrics, and any relevant insights to higher management. Oversee the mange projects from initiation to completion. Develops project plans, timelines, and budgets. Implements and monitors quality control measures. Generates and analyzes project reports for clients and internal stakeholders. Provides insights and recommendations based on performance data. Proactively addressing the issue that may affect project timelines and developability. Developed stem automation to reduce report handling times through VBA macro and advanced Excel. Managing and leading the diverse cross-functional teams and leading successful multi-business operations.

• Serve as a point of contact between the team and clients, addressing client concerns, and maintaining a positive client relationship.
• Handle escalation issues and resolve conflicts within the team, fostering a positive and collaborative work environment.
• Ensure the smooth workflow within the team by assigning tasks and managing workload distribution to meet deadlines.

Overseeing team performance, ensure they meet performance targets and adhere to company policies.

Providing training to members, keeping them updated on the process changes, and facilitating skill development to enhance their performance.

Ensuring that we deliver high-quality claims resolution by monitoring and evaluating our work, providing feedback, and implementing corrective action plans as needed.

• Exceeded customer satisfaction by finding creative solutions to problems.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Worked with cross-functional teams to achieve goals.