Rizwan Khan
Video Specialist 2
Indore,Madhya Pradesh
Summary
Experienced with over 5 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction. Skilled machine learning data associate with broad base of experience in annotation, technical support and operations.
Overview
5
5
years of professional experience
Work History
Video Specialist 2
Wavelabs Technologies
Hyderabad, Telangana
09.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Machine Learning Data Associate
Amazon Development Center
Hyderabad, Telangana
06.2019 - 09.2021
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Associate
Teleperformance
Jaipur, Rajsthan
02.2018 - 06.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Support Associate
Teleperformance
Jaipur, Rajsthan
04.2016 - 06.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Prestige Institute of Technology And Science
IndoreHigher Secondary - Mathematics
MP Board
IndoreHigh School -
MP Board
IndoreSkills
Analytical skillsundefined
Personal Profile
Name : Rizwan Khan
Father’s Name : Abdul Gaffar Khan
Date of Birth : 26 June 1992
Gender : Male
Marital Status : Single
Language : English, Hindi
Nationality : Indian
Permanent Address : 25/1 Sadar Bazar, Indore.
Contact No. : 09770953777
Timeline
Video Specialist 2
Wavelabs Technologies
09.2021 - Current
Machine Learning Data Associate
Amazon Development Center
06.2019 - 09.2021
Customer Service Associate
Teleperformance
02.2018 - 06.2019
Customer Support Associate
Teleperformance
04.2016 - 06.2017
Bachelor of Engineering - Electronics And Communications Engineering
Prestige Institute of Technology And Science
Higher Secondary - Mathematics
MP Board
High School -
MP Board
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