Music
RIZWAN KHAN
Retail Sales, General Trade, Key Accounts, Sales & Distribution, Service, Store Operations, Team Handling.
Thane
Summary
Seeking Opportunities in Online Marketing & Management, Marketing, Channel Sales, key accounts, Business Development, Operations, with a reputed organization.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Store Manager
Avenue Supermarts Ltd. DMart
09.2019 - Current
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensuring planogram to be followed as per different categories on floor.
- Control and check of all the Top contributing SkU's Availability, Visibility and Freshness.
- Actively participating in all the audits and ensuring to get better results on the last one and as per standards. Took audits as a competition between different department benefiting in improving audit score with a positive approach if interest towards the same.
- Motivating team by in house activities, rewards and recognition for each good job they have done and which has benefited the common goal.
- Is responsible for store opening/closing based on the shift. Conduct Daily briefing, weekly meetings and weekly briefings. Develop a strategy for implementation of manpower plan. Recruitment of Sales Associates, packer, cashiers, housekeep & security staff.
- Induction of new joiners, On the Job Training. Coach & guide team members. Conduct monthly reviews and share Feedback, prepare development action plan. Ensure performance standard, discipline & grooming standards are maintained.
- Analyze and study various report , conduct floor walk. Ensure Timely vendor payment. Ensure preventive maintenance. Conduct Dry Run (for critical equipment). Lead the Emergency Response Team, organise the Fire Mock Drill every month, conduct training on fire safety. Design strategy for Pilferage Control. Follow strong room process at opening, closing.
- Ensure proper function of Customer Service (SRT). Supervise availability of Trolleys, Baskets & bags. Study audit report and design & develop action plan. Prepare end to end plan with timelines for stock take. Conduct property walk.
- Develop a Back Up plans in case of emergencies. Ensure Quick Check Out. Ensure proper Parking management. Develop a positive image of the store in the vicinity. Plan for festivals & season. Identify & discuss opportunities for better space management. Interact with government official during their visit to the store
Sales Executive
Nestle
01.2013 - 09.2019
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Listened to customer needs and desires to identify and recommend optimal products.
- Catering and servicing of the product to all the key accounts outlets within designated Geography, starting from Big Bazar, Patel Retail, D Mart and all other T3 Outlets, and 32 rural markets (Rural Distributors) later on.
- In charge of distribution set up and secondary sales force set up. Creating Excitement through Short term Competitive Activities within team & at Zonal Level.
- Network with other functions for achieving overall sales objective and extends support through secondary sales set up for implementation of all activities.
- Implement all activations (Trade / Consumer) & merchandising (Visibility) programs.
- Facilitate timely and quality feedback for all activities as per guidelines
- Accountable for all operational programs in the assigned area. Market Working
- Set monthly, quarterly and yearly target for each Distributor for your region
- Achievement & monitor progress of Redistribution value and volume targets
- Ensure product availability at all relevant channels through the distributor’s sales force per Company guideline
- Ensure continuous development of the assigned area and addition of new outlets. Distributor Handling
- Ensure compliance of Distributors with their respective roles & responsibilities.
- Manage and develop individual distributor in an active and profitable manner.
- Ensure the proper and correct execution of sales, discount and trading terms determined by the company
- Monitor and minimize the level of Bad goods returns
- Ensure distributor’s efficient and effective support for the market coverage
- Track on delivery from Distributor to consumers.
- Develop strong business relationship with distributors, trade and key account in their territories Control, Training and Communication
- Conduct performance evaluation of Secondary Sales Force.
- · Accurate and timely reports on Market intelligence: competitor’s activity, price changes and promotional support
- Ensure Secondary Sales Force is properly trained.
- Coordinate correspondence and communication between the team and Distributor management.
- Comply with all company policy, instruction and directives.
- Optimize expenditure of secondary sales force. Key Skills: Communication Skills Analytical Approach Flexible and Resourceful Innovativeness Poise & Confidence.
Sales Trainee
ITC
11.2011 - 11.2012
- Monitored competitor activities and pricing strategies to compare performance.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Participated actively in weekly sales meetings, sharing insights about customer preferences to inform team strategy.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Exceeded monthly sales goals through effective time management and prioritization of tasks.
- Maintained up-to-date knowledge of industry trends by attending training sessions regularly, applying insights gained into daily work routines.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Strong representation to increase market coverage and distribution.
- Create impactful visibility
- Maximize rural penetration
- · Build word of mouth communication
- · Minimize the cost of company
- Maximise the leverage of existing infrastructure to sell more
- Cover the highway and tourist market by ready stock model
- Motivate sales team and maximise CG & NTD retailing in upcountry make through convenience van DS.
- Assisting Senior Officer with their daily task of follow up.
- Conducted distribution Drives in the given area of distribution.
- Follow up and market penetration of All the Focused SKU's.
Education
Post Graduate Diploma In Marketing -
Pune University
01.2009 - 04.2011
Masters In Personnel Management - undefined
AICTE
01.2009 - 04.2011
Bachelors in commerce - undefined
Lucknow University
01.2009 - undefined
Skills
Retail Sales & Distribution
Personal Information
- Father's Name: Mr. Habib Khan
- Date of Birth: 09/15/87
- Gender: Male
- Marital Status: Married
Extracurricular Activities
Received “B” Grade Certificate from National Cadet Corps. Completion of Soft Skills Training named “Breaking into the corporate world” by ‘PERSOFT PEOPLE’. Conduction of “Career Counseling”, & Fund-raising programs such as “Nilaam Ghar” Other competitions at school level being the “President- Interact Club” (a Junior club of ROTARY CLUB INTERNATIONAL). Attended 5 Ryla Camps (under ROTARY CLUB INTERNATIONAL) held at Lucknow
Disclaimer
I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.
Accomplishments
· Received “B” Grade Certificate from National Cadet Corps.
· Completion of Soft Skills Training named “Breaking into the corporate world” by ‘PERSOFT PEOPLE’.
· Conduction of “Career Counseling”, & Fund-raising programs such as “Nilaam Ghar”
· Other competitions at school level being the “President- Interact Club” (a Junior club of ROTARY CLUB INTERNATIONAL) .
· Attended 5 Ryla Camps (under ROTARY CLUB INTERNATIONAL) held at Lucknow,
· Successfully co-ordinated & executed local level activities at DS and PSR level to achieve the common objective of achieving confectionary business in line with the plan (Sep – Nov 2018)
· Alternate Channel for one of our major product Masala- E magic by focusing the Vegetable and Near Vegetable Grocery stores resulting in 40% Growth OLY (2017- 2018)
· Making Strong Visibility at RD level – Using the present Infra to secure double digit growth at RD level and CD Level- OLY- (2015 -2016). Same was highlighted at branch level and recognized.
. Recognized with Top Store in segment of Process audit, Pilferage and Hygiene at National and Zonal Level..
Certification
NCC B Certicficate, • Completion of Soft Skills Training named “Breaking into the corporate world” by ‘PERSOFT PEOPLE’. • Conduction of “Career Counseling”, & Fund-raising programs such as “Nilaam Ghar”. • Other competitions at school level being the “President- Interact Club” (a Junior club of ROTARY CLUB INTERNATIONAL). • Attended 5 Ryla Camps (under ROTARY CLUB INTERNATIONAL) held at Lucknow
Interests
Travelling
Team Handling and Motivating
Sports
Handling and Motivating Team, Music, Horse Riding, Travelling,
I love handling team and specially motivating my team by dividing the big target numbers in to small daily targets which is more achievable rather than looking a big numbers making it hard to achieve. Music refreshes me and some times really motivates me when its required. to make it more effective I listen to my favorite sound tracks once in a while and not everyday. Love travelling and Horse riding, biking and Car driving.
Timeline
Store Manager
Avenue Supermarts Ltd. DMart
09.2019 - Current
Sales Executive
Nestle
01.2013 - 09.2019
Sales Trainee
ITC
11.2011 - 11.2012
Post Graduate Diploma In Marketing -
Pune University
01.2009 - 04.2011
Masters In Personnel Management - undefined
AICTE
01.2009 - 04.2011
Bachelors in commerce - undefined
Lucknow University
01.2009 - undefined
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