RIZWAN MOHAMMED
Riyadh ,Saudi Arabia
Overview
4
4
Languages
9
9
years of professional experience
Work History
Document Controller
Saria Al Riyadh Contracting
riyadh, saudi arabia
10.2025 - Current
- Maintained document review and approval procedures for confidential or sensitive information, controlling flow of documents.
- Reviewed and approved documents before distribution, maintaining high standards of quality and accuracy.
- Sorted, stored and retrieved electronic and hard copy documents for clients and staff from company systems and files.
- Checked document storage systems for errors, highlighted issues and verified solutions for correctness.
- Coordinated the submission and retrieval of technical documents, including drawings and specifications, to support project timelines.
- Managed document release processes using software to track user assignments and activities, protecting confidential company data.
Desktop Support Engineer
Amazon
Hyderabad, India
02.2022 - 06.2025
- Provided L1/L2 desktop support to employees in a fast-paced corporate environment.
- Diagnosed and resolved hardware, software, printer, and connectivity issues.
- Installed, configured, and maintained desktops, laptops, and peripheral devices.
- Supported Windows OS, Microsoft Office applications, and corporate tools.
- Managed user accounts, password resets, and access permissions using Active Directory.
- Logged, tracked, and resolved incidents using internal ticketing systems.
- Coordinated with network, security, and application teams for issue escalation.
- Maintained IT asset inventory and supported onboarding/offboarding processes.
- Ensured compliance with IT security policies and best practices.
Customer Service Associate
Amazon
Hyderabad, India
01.2018 - 02.2022
- Customer Interaction: Act as the first point of contact for inquiries and support.
- Problem Solving: Resolve issues related to orders, payments, website navigation, and product questions.
- Technical Support: Assist with technical issues on Amazon's website, apps, and devices (like Echo, Kindle).
- Issue Prevention: Gather information and provide feedback to stop recurring problems.
- Addressed customer service: enquires quickly and accurately.
Education
B.com (computers) -
Osmania University
Hyderabad, India2017
Skills
- Confidential data handling
- Process improvement
- Document control software
- Document release management
- Document and form modernisation
- Computer literate
- Document control
- Records management
- Technical documentation
- Data entry
- Quality assurance
- Document progress reporting
- Document compliance management
- Document security understanding
- Electronic filing
- Workflow coordination
- Cross functional communication
- Time management
- Attention to detail
- Stakeholder coordination
Languages
English
Advanced
C1
Hindi
Advanced
C1
Arabic
Beginner
A1
Urdu
Advanced
C1
Timeline
Document Controller
Saria Al Riyadh Contracting
10.2025 - Current
Desktop Support Engineer
Amazon
02.2022 - 06.2025
Customer Service Associate
Amazon
01.2018 - 02.2022
B.com (computers) -
Osmania University