CRM software
Syed Azmath Ullah
Immigration Advisor
Hyderabad,TG
Summary
Accomplished Immigration Consultant with a proven track record at Y Axis, enhancing client satisfaction and streamlining visa processes. Expert in global immigration filings and demonstrating exceptional communication skills. Achieved significant improvements in efficiency and customer service, embodying patience and empathy in high-pressure environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Immigration Consultant
Y Axis
02.2024 - Current
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
- Enhanced client satisfaction by providing personalized immigration consultation and guidance.
- Collaborated with legal teams to ensure compliance with immigration rules and regulations during application preparation.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
Senior Customer Support Officer
Reverie Hotels and Resorts
01.2021 - 01.2023
- Streamlined support processes for quicker issue resolution and greater customer satisfaction.
- Participated in cross-functional initiatives to enhance overall company performance and user experience.
- Reduced response times, implementing effective communication strategies for handling customer concerns.
- Served as escalation point for challenging cases, utilizing strong problem-solving skills to find resolutions.
- Organized training sessions for new hires, ensuring they were equipped with necessary knowledge and resources.
Senior Executive Officer
Indigo Airlines
12.2014 - 07.2020
- Detected potential risks by performing meticulous document checks, verifying passenger credentials and travel documents for authenticity.
- Collaborated with law enforcement agencies on investigations, ensuring smooth coordination and efficient information sharing.
- Streamlined the screening process with efficient use of X-ray machines, metal detectors, and other advanced technologies.
- Elevated situational awareness through diligent surveillance of CCTV cameras, proactively identifying unusual activities or behaviors indicative of potential threats.
- Mitigated potential disruptions to airport operations by skillfully deescalating tense situations involving agitated or uncooperative individuals.
- Conducted routine patrols around airport premises, identifying any vulnerabilities or safety hazards requiring immediate attention.
- Performed pat-downs to look for unauthorized materials and weapons.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
- Provided exceptional customer service to passengers, assisting with luggage handling and addressing concerns promptly.
- Coordinated ground crew activities to complete objectives on schedule.
- Increased aircraft security by performing thorough checks of cargo holds, ensuring compliance with regulations.
- Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
- Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
- Managed unforeseen circumstances such as equipment malfunctions or weather disruptions, executing contingency plans to minimize operational delays.
- Collaborated effectively with team members to manage high-pressure situations during peak travel periods.
Education
Aircraft Maintenance Engineering -
Rajiv Gandhi Aviation Academy
Hyderabad, India 04.2001 -
Diploma in Airport And Airline Management -
Xavier Institute
Hyderabad, India 04.2001 -
Skills
Immigration inquiries
Immigration case file strategies
Global immigration filings
Strong Communication Skills
Ground Support Coordination
Surveillance monitoring
Patience and Empathy
Passenger Screening
Threat detection
Passenger Assistance
Safety Procedures Compliance
Dangerous Goods Handling
Software
Salesforce
Navitaire
Timeline
Immigration Consultant
Y Axis
02.2024 - Current
Senior Customer Support Officer
Reverie Hotels and Resorts
01.2021 - 01.2023
Senior Executive Officer
Indigo Airlines
12.2014 - 07.2020
Aircraft Maintenance Engineering -
Rajiv Gandhi Aviation Academy
04.2001 -
Diploma in Airport And Airline Management -
Xavier Institute
04.2001 -
Similar Profiles
Preethi VPreethi V
Relationship Associate at Axis Bank - Axis Max Life InsuranceRelationship Associate at Axis Bank - Axis Max Life Insurance
ANIL BASAKANIL BASAK
Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)
Rahul VyasRahul Vyas
Relationship Officer at AXIS SECURITIES (AXIS BANK)Relationship Officer at AXIS SECURITIES (AXIS BANK)
Meera bai BabsettiMeera bai Babsetti
Client Associate at Invesco Asset Management (India) Private LimitedClient Associate at Invesco Asset Management (India) Private Limited
Kranthi Kumar SreeramKranthi Kumar Sreeram
Product Owner – AI/ML Commercial Use Cases at Takeda PharmaceuticalsProduct Owner – AI/ML Commercial Use Cases at Takeda Pharmaceuticals