Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Personal Information
Timeline
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Mohammed Rizwan Mohammed Rafik Qureshi

Mira Road East

Summary

Proven ability in customer retention and upselling within the telecommunications sector, delivering tailored solutions that enhance customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

First Source Private Limited
07.2024 - 08.2025
  • Company Overview: Sky UK - Welcome Upgrades, Premium Packages & Cancellations
  • Engaged with existing Sky UK customers to provide upgrades on broadband, mobile, and TV packages.
  • Delivered tailored solutions to meet customer needs by highlighting features, benefits, and value additions.
  • Handled premium subscription management including Sky Sports, Sky Cinema, and broadband packages.
  • Assisted in cancellations by identifying customer pain points, providing retention offers, and maintaining loyalty.
  • Ensured exceptional customer experience while achieving sales targets and compliance standards.
  • Maintained in-depth knowledge of Sky UK's products and services to confidently resolve queries and deliver value.
  • Sky UK - Welcome Upgrades, Premium Packages & Cancellations
  • Awarded as Improved Performer for consistent progress and dedication.
  • Recognized as Top Performer in Weekly Appreciations for outstanding contributions.

Education

Bachelor of Science - Computer Science

Shree L.R. Tiwari Degree College
Mira Road East
04-2023

Skills

  • Telecommunication technologies
  • Customer retention and engagement
  • Relationship building and management
  • Broadband and mobile services
  • Satellite TV solutions
  • Upselling strategies
  • Communication skills
  • Problem-solving abilities
  • Negotiation techniques
  • Adaptability in business processes
  • High-quality service delivery
  • Customer satisfaction initiatives

Accomplishments

  • Improved Performer, For consistent progress and dedication.
  • Top Performer in Weekly Appreciations, For outstanding contributions.

Hobbies and Interests

  • Cricket & Football - Team player with strong sportsmanship, leadership, and strategic thinking.
  • Music - Passionate about exploring different genres; enhances creativity and relaxation.
  • Continuous Learning - Interested in telecom innovations and emerging technologies.

Personal Information

Age: 23

Timeline

First Source Private Limited
07.2024 - 08.2025

Bachelor of Science - Computer Science

Shree L.R. Tiwari Degree College

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Mohammed Rizwan Mohammed Rafik Qureshi