Rizwan Sayyed

Key Responsibilities:

• Operations Management: Oversee Mumbai region operations, including daily plans, line haul, delivery route, and route-wise sorting.
• Performance Monitoring: Track key metrics such as FASR, FPSR, DSR, D0, D1, SLA, and fake parameters.
• Collaborations: Foster strong relationships with cross-functional departments to achieve common goals.
• Reports and Compliance: Prepare daily reports, and ensure cash management compliance for the West Region.
• Last Mile Logistics: Manage end-to-end reverse and forward last mile logistics.
• Vendor Management: Scout, onboard, and manage vendors across locations.
• Resolved hub-related issues, such as load stuck, manpower, and performance SOP gaps, within the given TAT.
• Handled monthly pay-out (billing) for West zone franchisee hubs, preparing data and invoices, and coordinating with Finance.
• Managed manpower and vendors to fulfill rider requirements.
• Ensured 100% clearing of COD for hubs.

Leadership and Development:

• Team Management: Lead a team of 18 executives, conduct performance reviews, and formulate career development plans.
• Learning and Development: Provide training on SOPs and processes to Hub In-charges and vendors.
• Stakeholder Management: Manage stakeholders across Operations, Finance, and L&D.

Achievements:

• Effectively managed controllable factors, like procurement and MIS.
• Demonstrated expertise in managing large teams, vendors, and stakeholders.

Key Responsibilities:

• Managed Mumbai sourcing operations with 79+ active hubs and franchisees.
• Supervised a team of 20 operations executives, conducting performance reviews and career development planning.
• Monitored franchisee hub activities, tracking key metrics like FASR, FPSR, and D0-D1.
• Resolved hub-related issues, such as load stuck, and manpower problems, within the given TAT.
• Handled monthly pay-out, vendor management, and manpower sourcing.

CT Team Responsibilities:

• Prepared daily performance reports, and conducted daily Zoom calls.
• Tracked and reported on the daily reverse and forward pending delivery pickups.
• Managed end-to-end reverse and forward logistics processes.
• Handled client escalations and provided solutions within the defined TAT.

Key Performance Indicators (KPIs):

• Achieved 90% forward and reverse delivery within 72 hours, and 85% on the same day.
• Ensured that 90% of shipments were delivered to the origin within the defined TAT.
• Achieved an overall delivery CPS of 14.87 for the West and Central Zone.

Achievements:

• Successfully controlled controllable factors, like procurement and MIS.
• Managed operations in major cities like Mumbai, Pune, Ahmedabad, and Surat.

Operations-

• Mainly looking for Mumbai B2B hubs.
• Manpower and vendor management to fulfill the rider requirements.
• The day-to-day activities of the Franchisee hub, like FASR, FPSR, and D0-D1, are not genuine.
• If there is any issue in any of the hubs, we will take it up and settle the same on priority. E.g. Load is stuck, there is a manpower issue, and there is a performance SOP gap. The same will be streamlined within the management's given TAT.
• Looking at Franchisee Hub’s monthly payout (billing). Preparing monthly data and invoices, and coordinating with Finance to credit the payout amount on time, as per the TAT.
• Clearing COD of the hubs 100%.
• Manpower and vendor management to fulfill the rider requirements.

Operations-

• Looking over all west zones 150 hubs. Specially looking for MH & Mumbai hubs (56)
• Day-to-day activity of the Franchisee hub like FASR/FPSR/D0-D1- Fake
• If any issue in any of the hubs will be taken up and settled the same on priority. E.g. – Load stuck, manpower issue, performance SOP gap. The same will be streamlined within the management's given TAT.
• Looking West zone Franchisee hub’s monthly Pay-out (Billing). Preparing monthly data and invoices and coordinating with Finance to credit the payout amount on time as per the TAT.
• Manpower and vendor management to fulfill the rider requirements.
• Clearing COD of the hubs 100%.

CT Team -

• Preparing the daily performance of the HUBs and sharing it with the respective hubs, while understanding their issues during daily Zoom calls, where they discuss what they are doing wrong and what the next steps to be followed are to streamline day-to-day operations.
• Preparing daily (Reverse & Forward Pending Delivery pickup) performance reports and flashes to all hubs to define this attempted TAT.
• Taking care of the end-to-end process of reverse and forward logistics.
• Handling overall client escalations and providing them with solutions and replies within the defined TAT.
• Coordinating with HUB to ensure that all deliveries and pickups are done within the defined TAT.
• Handling social media and CEO escalation of forward and reverse resolves the same within the TAT, with coordination with Hub.
• Ensuring picked shipments should reach the origin before the defined TAT.
• Preparing the billing MIS for the client, ensuring all the rates are the same as defined in the finalized agreement.
• Working closely with client partners for forward and reverse performance.
• Working towards a target to achieve 90% forward and reverse within 72 hours. 80% on the same day.
• DTO performance: Whatever shipments are picked up should be delivered to the origin within the defined TAT, targeting to deliver 90% of shipments on the day at the origin. For the same working, closely with LP.

• Preparing the Daily Return master and flashing it to all respective HODs and teams.
• Preparing the daily (RVP Pending and Pending Delivery) performance report and flash for the reporting manager and LP partners.
• Preparing the Refund Master and keeping an eye on customer refunds in coordination with the QC and Finance Departments.
• Taking care of the end-to-end process of reverse logistics.
• Coordinating with LP for timely pickup will be done within the defined TAT.
• Handling social media and CEO escalation of RVP, and resolving the same within the TAT with coordination with LP and CS.
• Ensuring picked shipments should reach to origin before the defined TAT.
• Preparing the billing MIS of LP, ensuring all the rates are the same as defined in the finalized agreement.
• Working closely with the LP partner for pickup performance.
• Working toward a target to achieve 90% pickup within 72 hours. 80% on the same day.
• DTO performance: Whatever shipments are picked up should be delivered to the origin on the defined TAT, targeting to deliver 90% of shipments on the 3rd day at the origin. For the same work, closely with LP.

FPC (Fix Point Chart): Planning the creation of shows, EPG checks, proofreading of shows, call center updates for the new show, operation team, and reports (OPS/CRM and TVP):

• Preparing FPC for BDTV Channel and sending the same to the Playout Team, Customer Care Team, and Operations Team.
• HODs, the Sourcing Team, and other respective authorities for further processing.
• Making a product list to prepare the briefing daily, in coordination with the Sourcing Team.
• Preparing inputs based on the offers sheet and product details shared by the Sourcing Team to create IDs in CRM and OPS.
• Taking inventory status for all products from the respective MDs.
• Coordinating with the broadcast team, all shows will be on air properly according to FPC.
• Make sure that all products are properly lined up in the EPG (Electronic Program Guide).
• Make sure that all shows are ready on time before the show plan in FPC.
• Coordinating with editors to prepare the show on time.
• Checking all videos before they go on air, and getting any errors and changes from the editing team.
• Coordinating and sending the Show, Offer Sheet, and product details to customer care, and making sure all agents are aware of the product offer details to generate orders and revenue.
• Also helping and resolving product and offer-related issues by coordinating with the respective MDs.
• Coordinating with the operations team to make sure all offers are created in the CRM and website before the product goes on air.
• All video links are to be made available on YouTube, Facebook, and other social network sites.
• Preparing daily, weekly, and monthly reports, and sharing them with the reporting authority.
• Preparing the order MIS dump daily, and converting it into a monthly MIS dump.
• Preparing OPM and GSV reports on a daily, weekly, and monthly basis, and sharing them with the reporting authority.
• Preparing slot-wise and time-wise reports to help FPC understand the products' performance, and applying the same to FPC to increase the orders and revenue accordingly.

Vendor Management:

• Building and maintaining strong relationships with internal and external clients, vendors, and other departments to facilitate the flow of goods-related information.
• Adept at sourcing potential vendors in compliance with the company's policies and procedures.
• Develop the vendors to obtain the supply of the products at the right time, and at a competitive price.
• Raising a PO (Purchase Order) to the vendor to deliver the stock to the warehouses.
• Coordinate with the vendor for stock follow-up.
• Coordinate with the Quality team for sourcing product quality, checking for any quality issues, and coordinating with the vendor to recheck the product quality.
• Guide to vendors about labeling as per Legal Metrology, FSSAI terms, and conditions.
• Generate stock reports every day, and maintain stock.
• Handling all back-end work, e.g., maintaining data, reports, summaries, etc.

• Pre-production: Developing strategies to plan the episode shoot schedule in terms of product knowledge, and preparing the sales pitch.
• Post-production: Monitoring and reviewing shot episodes for further improvement.
• Promotion: Developing promotional strategies for both on-air programs and internet-based promotions across different product life cycle stages.
• New Product Introduction: Handling the sampling of new product styles while overseeing all aspects of merchandising.

• Competition mapping and tracking sales daily.
• Working under the direct supervision of the owners of the company, and being the single point of contact between branches and management.
• Understanding the category, from a client's as well as a dealer’s point of view, and ensuring the growth of the category, increases.
• Turnover, as well as offering the best value to customers.
• Training, motivating, and encouraging sales and branch staff.
• To manage the stock and intake of each option within a department throughout its life, ensuring that availability is always maintained by the assortment plan, and executing agreed actions to maximize the sales and profitability of each option at minimum risk.
• Arrange and shoot samples of live show products, and ensure that all the items are placed properly in the studio.
• Coordinate with the production, Floor Manager, and Graphics team to shoot arrangements on time.

Key Responsibilities:

• Managed the customer support team, providing solutions for online trading and technical issues.
• Coordinated with clients, sourced and updated data, and ensured data accuracy.
• Handled customer queries, provided fund transfer status, and addressed new client inquiries.
• Supported branches and franchisees pan-India, providing web leads, and MIS reports.
• Led the Tale Sales team, preparing daily workloads, motivating staff, and monitoring performance.

Key Skills & Competencies:

• Proven leadership and management skills.
• Strong decision-making and problem-solving abilities
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks, meet deadlines, and deliver results.
• Experience with CRM implementations and process improvements.

Achievements:

• Implemented CRM process flow changes, saving agents 4 minutes per task.
• Created a new Quick Ticket window for the CS and TOM departments.
• Successfully led teams to achieve high standards and KPI targets.