Summary
Overview
Work History
Education
Skills
Timeline
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RIZWANA SHAIKH

Ahmedabad

Summary

Resourceful Travel Consultant known for high productivity and efficient task completion. Specialized in itinerary planning, cost-saving strategies, and customer service excellence. Thrives in fast-paced environments, utilizing strong organizational skills, adaptability, and problem-solving abilities to exceed client expectations.

Overview

17
17
years of professional experience

Work History

Travel Consultant

Etrav Tech Limited
Ahmedabad
05.2024 - Current
  • Resolved any issues related to travel plans and services.
  • Collaborated with airlines and other vendors to ensure best rates for customers trips.
  • Verified accuracy of all documents related to customer's trip before issuing tickets.
  • Provided excellent customer service in a fast-paced environment.
  • Developed customized travel plans to meet customer needs and preferences.
  • Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.

Travel Consultant

RIYA TRAVEL PVT LTD
Ahmedabad
11.2021 - 08.2023
  • Advised clients on foreign currency exchange rate fluctuations when booking international trips.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.

Ticket Agent

Akbar Travels of India pvt ltd
Ahmedabad
03.2014 - 02.2020
  • Developed a good understanding of all products offered to better assist customers with their inquiries.
  • Greeted customers and provided assistance with ticketing inquiries.
  • Resolved customer complaints quickly while maintaining professional demeanor at all times.
  • Answered customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
  • Tracked changes in policies related to processing refunds for cancelled events or shows.
  • Responded to customer requests for products,services, and company information.
  • Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.

Visa Consultant

Crest Concord Tours & Travels Pvt Ltd
Ahmedabad
03.2009 - 12.2010
  • Reviewed all customer documentation to ensure accuracy prior to submission.
  • Organized client files according to established protocols.
  • Developed and maintained relationships with clients to ensure their visa applications were processed in a timely manner.
  • Analyzed customer profiles to determine eligibility for visas and other travel documents.

Admissions Coordinator

Setu Oveseas
Ahmedabad
02.2007 - 12.2008
  • Developed and implemented strategies to improve the admissions process.
  • Answered inquiries from prospective students about admission requirements and procedures.
  • Provided guidance to prospective students regarding program requirements and options.
  • Answered application and enrollment inquiries from public via telephone or email.
  • Completed document faxing, bookkeeping and accurate filing.

Education

Bachelor of Arts - Psychology

Gujarat University
Ahmedabad
05-2001

Skills

  • Documentation preparation
  • Executive Travel
  • Special needs travelers
  • Leisure travel
  • International reservations
  • Attention to detail
  • Exceptional customer service

Timeline

Travel Consultant

Etrav Tech Limited
05.2024 - Current

Travel Consultant

RIYA TRAVEL PVT LTD
11.2021 - 08.2023

Ticket Agent

Akbar Travels of India pvt ltd
03.2014 - 02.2020

Visa Consultant

Crest Concord Tours & Travels Pvt Ltd
03.2009 - 12.2010

Admissions Coordinator

Setu Oveseas
02.2007 - 12.2008

Bachelor of Arts - Psychology

Gujarat University

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RIZWANA SHAIKH