Rizwana Yasmin

Key Responsibilities:

• Performed quality control for lease abstracts , ensuring accurate and detailed documentation of lease terms.
• Delivered completed lease abstracts directly to Lead Brokers in the US , maintaining professional client communication via email.
• Managed end-to-end client relationships , clarifying lease details, answering queries, and providing timely updates.
• Worked independently , taking ownership of deliverables and meeting strict deadlines.
• Mentored junior team members , providing guidance and training on lease abstraction and client communication.
• Led a team , coordinating tasks, managing workflow, and ensuring high-quality outputs.
• Developed strong communication and interpersonal skills , fostering trust with clients and internal stakeholders.

Key Achievements:

• Successfully handled multiple high-value client accounts with zero errors in lease abstracts.
• Improved team efficiency by mentoring juniors and standardizing quality control processes.
• Maintained consistent client satisfaction through professional and proactive communication.

• Worked in commercial and retail leases. Performed final checks and ensured quality delivery of all projects.
• Reduced error rates through mentorship of junior analysts in data analysis skills.
• Delivered error-free abstracts to clients as Senior Lead Analyst, and promoted to Team Lead.
• Managed team operations, including work and resource allocation.
• Achieved 100% quality standards in Dates and Dollars.
• Provided effective feedback to team members to promote accuracy.
• Explored various databases, including Yardi, MRI, Costar, Lease Harbour, and Quarem.
• Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency.

• Worked as a Senior Reviewer in lease abstraction and lease review.
• Analysed abstracts of analysts to recommend improvement actions.
• Collaborated with team members to achieve target results.
• Identified issues, analyzed information and provided solutions to problems.

• Analyzed and interpreted commercial, residential, and retail lease documents for accuracy.
• Executed quality lease abstraction and first-stage review to ensure error-free outputs.
• Managed a team of two abstractors, assigning tasks to guarantee timely delivery.
• Provided guidance and training to enhance skills and work results of team members.
• Developed and delivered engaging training sessions for new employees on company policies.
• Implemented feedback mechanisms to improve review quality continuously.
• Achieved promotion to Process Lead through fast track process and successful performance.