RIZWANA ZAHRA
OneGlobe Logistics India Pvt. Ltd.
Pitampura
8
years of professional experience
To work with a progressive organization that offers challenging opportunities where I can enhance my knowledge, strengthen my professional skills, and contribute effectively in line with current industry standards.
Work History
Sales Executive
1 Year 5 Months- Generated freight forwarding business leads
- Handled client communication and pricing quotations
- Coordinated with operations and pricing teams
- Developed customer accounts and regular follow-ups
- Supported end-to-end freight sales process
Sales & Operations Executive
4 Months- Managed shipment documentation and operations
- Coordinated with clients and freight partners
- Monitored shipment movement and delivery updates
- Supported logistics sales activities
Sales Executive
5 Months- Managed logistics sales and client acquisition
- Prepared quotations and coordinated with operations
- Supported customer servicing and shipment coordination
Customer Care Executive
3 Months- Handled shipments for freight forwarders and consignees
- Placed job orders and managed EDI filing
- Provided shipment tracking and status updates
- Sent pre-alerts and freight certificates
- Issued cargo arrival notices
- Managed FOB, FCA, and EXW shipments
- Prepared Air Import invoices
- Coordinated with overseas agents
- Collected KYC documents for new clients
Sales Executive
7 Months- Generated sales leads and developed new prospects
- Promoted logistics services to clients
- Maintained customer relationships and follow-ups
Customer Support / Ticketing Executive
1 Year 4 Months- Assisted customers with ticket bookings, changes, cancellations, and refunds
- Handled inbound calls related to fares, schedules, and travel rules
- Resolved customer complaints professionally and efficiently
- Made and confirmed reservations via system and phone
- Rebooked flights based on availability and customer needs
- Processed payments through cards and digital platforms
- Explained airline fees, taxes, and ticket conditions
- Managed customer emails and booking records
Education
B.A. Program
Diploma (6 Months) - International Airlines & Travel Management
Senior Secondary
Higher Secondary
Skills
Strong teamwork and coordination skills
Highly cooperative and professional approach
Fast learner with positive attitude
Self-motivated and enthusiastic
Strong customer handling skills
Good time management
Windows & Linux Operating Systems
MS Office (Word
Excel
Outlook)
Email & Internet Applications
Web Browsers: Chrome
Firefox
Timeline
Sales Executive
OneGlobe Logistics India Pvt. Ltd.
02.2024 - 07.2025Read More
Sales & Operations Executive
Seven Seas Lines
10.2023 - 02.2024Read More
Sales Executive
Colossal Logistics India Pvt. Ltd.
03.2023 - 08.2023Read More
Customer Care Executive
Linkers India Logistics Pvt. Ltd.
08.2022 - 11.2022Read More
Sales Executive
Goochu Global Logistics Pvt. Ltd.
11.2021 - 06.2022Read More
Customer Support / Ticketing Executive
IGT (InterGlobe Technologies Solutions)
11.2017 - 03.2019Read More
Higher Secondary
Read More
Jamia Millia Islamia Senior Secondary School
Senior Secondary
Read More
IITC
Diploma (6 Months) from International Airlines & Travel Management
Read More
Delhi University – School of Open Learning (SOL)
B.A. Program
Read More