Rizwanul Haque

At TELUS Digital, I worked as a Senior International Customer Service Representative, providing real-time customer support to both buyers and sellers through chat, voice, and email channels. I handled a wide range of customer concerns, account-related issues, and service requests while ensuring that cases were resolved accurately, professionally, and within established service standards. My responsibilities included understanding customer requirements, investigating issues, providing appropriate resolutions, maintaining accurate case information, and coordinating with relevant teams whenever further investigation or escalation was required. I focused on delivering a positive customer experience while balancing customer requirements with company policies and operational guidelines.

In addition to customer support, I gained experience as a Fraud Analyst, where I was responsible for reviewing and analyzing seller accounts to identify potentially fraudulent or suspicious activity. I examined relevant account information and behavioral patterns to determine whether seller accounts complied with established policies and standards. Based on the outcome of investigations, I supported decisions regarding whether sellers could continue operating or whether their accounts required restrictions or suspension. This experience strengthened my analytical thinking, attention to detail, investigative skills, risk awareness, decision-making, and understanding of fraud prevention and policy compliance.

As a Sales and Customer Support Executive working on an Amazon-related process at Concentrix Daksh Services Ltd., I managed high-volume inbound and outbound customer interactions while supporting sales and customer service objectives. I responded to customer inquiries, proactively contacted customers through outbound calls, understood their requirements, assisted them with appropriate solutions, and supported sales opportunities. I handled customer complaints and queries professionally and courteously, provided timely follow-ups, and worked toward resolving pending issues efficiently.

Through effective communication, active listening, and problem-solving, I developed strong customer relationships and contributed to a positive customer experience. Working in a fast-paced sales and customer support environment strengthened my adaptability, communication skills, multitasking ability, customer-handling skills, and ability to maintain service quality while meeting business requirements.