Kadekan Ravish Kamath
Technology Solutions Engineering
Hyderabad
Summary
Technical professional delivering top-notch client support with focus on resolving complex issues swiftly and ensuring seamless user experiences. I am interested in exploring new challenges in this soft world to become tough and maintain robust client relationships to enhance satisfaction.
Overview
6
6
years of professional experience
Work History
Client Support Engineer 1
FactSet Research Systems
10.2023 - Current
- Support clients with installation, connectivity, performance, stability, security, and Office Integration issues
- Worked on products/services like FactSet Workstation, FactSet Web, FTPS, SFTPS, API connectivity, and Office integration
- Diagnosed and troubleshooted client issues via telephone, email, and chat for enterprise-related issues within standard time frames
- Identified recurring issues and coordinated with internal teams to solve them
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions
- Acted as an emergency curator for critical issues
- Collaborated with the accounts team, development team, and Ops Team to provide smooth support to clients globally
- Analyzed server-side logs using Kibana to identify issues related to FTPS, SFTPS, and API such as login, connectivity, and timeout issues
- Utilized Salesforce CRM to document client communications efficiently
Associate Client Support Engineer
FactSet Research Systems
02.2022 - 09.2023
Process Associate
Genpact
10.2018 - 02.2022
- Worked for a social media client as a content moderator to control the content quality on platform
- Conducted review analysis to identify abusive content trends across demographics
- Follow the client policy protocols to take down violated content which goes against the community operations policies, working on high-risk content ensuring the best measures as per the policy & generate insights for the process
- Implemented a tailored slur list
- Maintained real-time data and prioritized risky cases for manual review
Education
Master of Computer Applications - Information Security Management Services
04.2001 -
- Final Grade: 69.95%
Bachelor of Computer Applications -
04.2001 -
- Final Grade: 68.98%
Skills
MS Office troubleshooting
Ticket management
Grafana, Kibana, FTP and SFTP account creation and connectivity troubleshooting
Remote Connection Managers((Citrix Directory, Citrix Cloud, mRemoteNG))
Basic understanding on Linux, SQL, Java, CSS HTML XML
Network troubleshooting
Customer focus, Conflict resolution
Patience in troubleshooting
Client relationship management
Knowledge of operating systems
Service-Oriented mindset
Timeline
Client Support Engineer 1 - FactSet Research Systems
10.2023 - Current
Associate Client Support Engineer - FactSet Research Systems
02.2022 - 09.2023
Process Associate - Genpact
10.2018 - 02.2022
Jain University - Master of Computer Applications, Information Security Management Services
04.2001 -
Alvas College, Mangalore University - Bachelor of Computer Applications,
04.2001 -