Kadekan Ravish Kamath
Technology Solutions Engineering
Hyderabad
Summary
Technical professional delivering top-notch client support with focus on resolving complex issues swiftly and ensuring seamless user experiences. I am interested in exploring new challenges in this soft world to become tough and maintain robust client relationships to enhance satisfaction.
Overview
6
6
years of professional experience
Work History
Client Support Engineer 1
FactSet Research Systems
10.2023 - Current
- Support clients with installation, connectivity, performance, stability, security, and Office Integration issues
- Worked on products/services like FactSet Workstation, FactSet Web, FTPS, SFTPS, API connectivity, and Office integration
- Diagnosed and troubleshooted client issues via telephone, email, and chat for enterprise-related issues within standard time frames
- Identified recurring issues and coordinated with internal teams to solve them
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions
- Acted as an emergency curator for critical issues
- Collaborated with the accounts team, development team, and Ops Team to provide smooth support to clients globally
- Analyzed server-side logs using Kibana to identify issues related to FTPS, SFTPS, and API such as login, connectivity, and timeout issues
- Utilized Salesforce CRM to document client communications efficiently
Associate Client Support Engineer
FactSet Research Systems
02.2022 - 09.2023
Process Associate
Genpact
10.2018 - 02.2022
- Worked for a social media client as a content moderator to control the content quality on platform
- Conducted review analysis to identify abusive content trends across demographics
- Follow the client policy protocols to take down violated content which goes against the community operations policies, working on high-risk content ensuring the best measures as per the policy & generate insights for the process
- Implemented a tailored slur list
- Maintained real-time data and prioritized risky cases for manual review
Education
Master of Computer Applications - Information Security Management Services
04.2001 -
- Final Grade: 69.95%
Bachelor of Computer Applications -
04.2001 -
- Final Grade: 68.98%
Skills
MS Office troubleshooting
Timeline
Client Support Engineer 1 - FactSet Research Systems
10.2023 - Current
Associate Client Support Engineer - FactSet Research Systems
02.2022 - 09.2023
Process Associate - Genpact
10.2018 - 02.2022
Jain University - Master of Computer Applications, Information Security Management Services
04.2001 -
Alvas College, Mangalore University - Bachelor of Computer Applications,
04.2001 -
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