R Manju Ashwitha

Shadowfax Pvt. Ltd.

Manager – HR Business Partner (First Mile / RTS Operations, Pan India)
Pan India | Team Size: 6 Direct Reports | 2000+ Employees Managed
Key Responsibilities & Achievements:

• Led HRBP responsibilities for First Mile operations across India, managing workforce strategies for 2000+ employees.
• Conducted strategic manpower planning based on 7-day BAU trends to optimize costs and improve hub productivity.
• Performed HR data analysis to support strategic business decisions and drive operational efficiency.
• Identified process gaps and developed SOPs to streamline HR processes and enhance employee experience.
• Monitored hub-level performance; implemented targeted action plans to improve underperforming (red/amber) hubs.
• Oversaw vendor management, handling a network of 10+ vendors for FM/RTS hiring across India.
• Led initiatives to improve employee experience through engagement and support processes.

Assistant Manager – Last Mile Operations (South Region: Goa, Andaman, Hyderabad)
Team Size: 4 | 1500+ Employees Managed
Key Responsibilities & Achievements:

• Developed and implemented SOPs to increase hub productivity and reduce Cost Per Order (CPO).
• Evaluated performance of Hub In-charges weekly and initiated corrective measures where required.
• Led manpower planning and optimization of blue-collar workforce in alignment with business needs.
• Managed payroll and attendance systems with 100% compliance and zero discrepancies.
• Achieved and maintained 95% adherence to the DARSA attendance system across 800+ facilities.
• Conducted on-ground audits covering 5S, performance metrics, and compliance.
• Handled end-to-end employee lifecycle, including grievance resolution, onboarding, and exit formalities.

Senior Lead – Middle Mile Operations (Karnataka Region)
First Female HRBP for Warehouse Operations | 500+ Employees Managed
Key Responsibilities & Achievements:

• Pioneered HRBP presence in warehouse operations, managing HR responsibilities for over 500 employees.
• Led employee grievance handling, ensuring timely and fair resolution across the region.
• Designed and executed employee engagement initiatives and Rewards & Recognition (R&R) programs.
• Oversaw payroll processing and compliance management for all blue-collar staff.
• Conducted regular Gemba walks and ensured 5S standards in Distribution Centers.
• Managed vendors for staffing blue-collar employees and facilitated onboarding and training programs for new hires.