Rob Lowden

Spearheaded enterprise technology strategy for $12B integrated academic medical center and R1 university, supporting over 100K users across various environments. Championed enterprise AI strategy and fluency initiative, positioning OSU as a national leader in applied AI for education and healthcare.

Directed 600+ FTE across infrastructure, enterprise applications, security, and support services, enhancing operational cohesion and effectiveness.

Established "one network, one identity, one security" strategy to enhance scalability and reduce risk.

• Advanced managed IT services model, unifying distributed IT into a cohesive service delivery framework to streamline operations.
• Forged large-scale strategic partnerships with Microsoft, Google, Dell, and Apple emphasizing AI, cloud, and innovation investments.
• Led integration and alignment of IT and security operations across university and Wexner Medical Center, improving collaboration and security posture.

Orchestrated alignment of 400 IT staff and $40 million compensation across multi-campus public university, creating model for peer institutions.

Led 1,400 full-time equivalents while managing $250 million annual budget, including $50 million in external revenue.

Secured early access to Microsoft Co-Pilot, distinguishing institution as one of three global higher education organizations.

Navigated ADA compliance project for 3,000+ distributed websites, engaging thousands of stakeholders throughout process.

• Orchestrated IT strategy during global pandemic, enabling transition of 200,000 faculty, staff, and students to online learning across nine campuses and ten medical education centers.

Implemented IT infrastructure for over 1,000 IT-enabled classrooms; developed processes for COVID-19 testing and vaccination reporting.

Facilitated adoption of online teaching tools including Zoom, Canvas, Kaltura, VPN, telemedicine, and Microsoft Teams.

Created dynamic dashboard for 25 departments and nine centers with KPIs to enhance performance tracking.

• Partnered with IU Health to implement Eduroam service across all 17 IU Health hospitals.
• Migrated 8,000-page website to industry-leading CMS, improving performance by ten times.

• Executed CEO responsibilities at Unizin Ltd., a non-profit digital learning organization, alongside AVP role at IU.
  Collaborated with board members to identify key priorities and forge strategic partnerships.
  Achieved renewal of 100% of memberships for multi-year commitments, driving multi-million-dollar annual revenue.
  Re-negotiated vendor agreements involving 22 higher education institutions, resulting in over $1 million savings.
  Secured cash refunds for two member institutions through skillful vendor negotiations.

Spearheaded initiative to unify campus identification systems across nine campuses at Indiana University, yielding annual savings over $500,000.

Collaborated with CFO’s office to implement CrimsonCard solution, enhancing services for over 200,000 patrons.

Established first university identification card policy at IU to standardize processes.

Re-engineered enrollment management application process by implementing electronic document imaging strategy, improving efficiency and data security.

Streamlined application routing reduced reliance on temporary staff, enabling processing of over 60,000 undergraduate admissions annually.

· Managed $11M IT operations and infrastructure budget for 80 FTE division, ensuring alignment with strategic goals.

· Chaired IU Change Management Committee, guiding approval process for IT operational changes to enhance service delivery.

· Managed Enterprise software development team of 15 FTE and $1M annual budget.

· Led multi-million-dollar Mellon Foundation open-source software development project.

· Developed and implemented computer-based testing for students with adaptive needs.

Ensured compliance with the Americans with Disabilities Act, facilitating inclusive technology access.

· Obtained Whitehouse communications clearance as Presidential Honor Guard member.

· Received honorable discharge after successful completion of service commitment.