Basketball , Riding , Gym
Robbie.K. Issac
MBA Student
Bengaluru
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
year of professional experience
4
4
Certifications
6
6
Languages
Work History
General Management Intern
JumpKing International LLP
11.2023 - 02.2024
- Streamlined operations through process optimization, resulting in reduced costs and increased efficiency.
- Improved project efficiency with thorough planning, organization, and execution of assigned tasks.
- Contributed to successful product launches by assisting in the creation of promotional materials and event coordination.
- Facilitated client meetings, fostering strong relationships, and ensuring satisfaction with delivered services.
- Assisted across different departments as needed
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Supported company growth by identifying new markets and developing targeted sales strategies
Customer Service Representative
Kale Logistics Solutions Pvt Ltd
09.2022 - 05.2023
- Managed over 50 calls per day and Streamlined call center processes for improved efficiency and reduced wait times.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MBA - Marketing And HR
St.Claret Institute of Management
Bengaluru 04.2001 -
BBA - Marketing
Kristu Jayanti College
Bengaluru 04.2001 -
Skills
Google Workspace
Effective Communication
Cross-Functional Teamwork
Online research
Vendor Management
Staff Training
Problem solving
Multilingual
Certification
Google Digital Unlocked
Interests
Timeline
General Management Intern
JumpKing International LLP
11.2023 - 02.2024
Customer Service Representative
Kale Logistics Solutions Pvt Ltd
09.2022 - 05.2023
MBA - Marketing And HR
St.Claret Institute of Management
04.2001 -
BBA - Marketing
Kristu Jayanti College
04.2001 -