Robert Cochran
New Haven
Summary
Dynamic delivery driver with extensive experience at FedEx Express, recognized for optimizing routes and enhancing customer satisfaction. Proven ability in time management and teamwork, ensuring timely deliveries while maintaining high standards of professionalism. Skilled in GPS navigation and adept at managing customer inquiries, contributing to a reliable and efficient service.
Overview
23
23
years of professional experience
Work History
Delivery Driver
Fed Ex Express
08.2023 - Current
- Navigated delivery routes efficiently to ensure timely package distribution.
- Operated delivery vehicles safely, adhering to all traffic regulations and company policies.
- Managed loading and unloading of packages, optimizing space utilization in delivery vehicles.
- Maintained accurate records of deliveries, tracking packages using FedEx technology systems.
- Assisted in training new drivers on safety protocols and operational procedures.
- Implemented best practices for customer service, enhancing client satisfaction during deliveries.
- Collaborated with warehouse staff to streamline package sorting processes for improved efficiency.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Delivery Driver
Amazon
03.2023 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Delivery Driver
Fed Ex Ground
11.2021 - 02.2023
- Monitored vehicle maintenance needs, coordinating repairs to minimize downtime.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Reliable Express Transportation
05.2003 - 10.2021
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Delivered pharmaceuticals to pharmacies along with delivering to customers homes
Education
High School Diploma -
New Haven
New Haven, IN05-1996
Skills
- Managed New Haven All Star travel teams
- Route management
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
Timeline
Delivery Driver
Fed Ex Express
08.2023 - Current
Delivery Driver
Amazon
03.2023 - 08.2023
Delivery Driver
Fed Ex Ground
11.2021 - 02.2023
Delivery Driver
Reliable Express Transportation
05.2003 - 10.2021
High School Diploma -
New Haven