Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robert Evans

Evansville

Summary

Solution-focused Network Engineer known for high productivity and efficient task completion. Specialize in network security, system troubleshooting, and cloud computing management. Excel in communication, teamwork, and adaptability, ensuring seamless project execution and workplace harmony. Resourceful network engineer with several years of on-site network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for it systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges.

Overview

17
17
years of professional experience

Work History

Network Engineer Reactive DCN/IP Troubleshooting

Windstream Commnunications
Evansville
11.2023 - 02.2025
  • Monitored network performance and troubleshooted any issues that arose.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Conducted network vulnerability scans and remediation efforts to mitigate risks and ensure compliance with security policies.
  • Collaborated with IT security teams to enforce cybersecurity measures and respond to incidents promptly.
  • Troubleshot fiber optic network equipment, DCN/IP structure, and resolved connectivity issues for in-band/out-of-band networks and multiple subnets across multiple legacy networks to ensure there was no overlap between subnets.
  • Multiple vendors experience with Cisco 15454, Infinera, Transmode, Nokia, Alcatel/Lucent,

Network Planning Engineer

Windstream Communications, Inc.
Evansville
09.2019 - 11.2023
  • Worked closely with operations team during installation of new equipment.
  • Prepared detailed documentation including diagrams, bill of materials, procedures, related to all aspects of the network design.
  • Identified hardware components required for new projects and created purchase orders accordingly.
  • Created comprehensive project plans for network engineering initiatives.
  • Evaluated vendor proposals related to networking products and services.
  • Assisted other engineers in resolving difficult technical problems encountered while working on projects.
  • Developed test plans for validating changes made in the production environment prior to deployment.
  • Provided technical support to filed operations during installation and implementation to resolve complex networking issues.
  • Coordinated with vendors for resolution of critical problems affecting the network environment.
  • Reviewed existing network architecture and identified areas of improvement.
  • Developed network plans and strategies to meet customer's requirements.
  • Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.

Test and Turn Up Lead Network Engineer

Windstream Communications, Inc.
Evansville
03.2012 - 09.2019
  • Train junior engineers on advanced topics related to networking technology and protocols.
  • Manage multiple projects simultaneously while providing status updates to stakeholders and senior management.
  • Collaborate with vendors on resolving escalated technical issues related to networking products.
  • Create detailed documentation for all network designs and configurations.
  • Conduct regular maintenance activities including patch management, firmware upgrades, device configuration changes.
  • Analyze traffic patterns using packet capture tools such as Wireshark or tcpdump.
  • Maintain an inventory of all equipment and ensure proper operation of devices through proactive monitoring.

Test and Turn Up Network Engineer

Windstream Communications, Inc.
Evansville
06.2010 - 03.2012
  • Evaluated new technology and network products for potential benefits to the organization.
  • Conducted regular network performance tests and monitoring to ensure high availability and reliability.
  • Monitored system performance to promote network speed, availability and reliability.
  • Collaborated with cross-functional teams to support network infrastructure for critical projects and initiatives.
  • Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
  • Replaced faulty or damaged network hardware components to improve performance.
  • Configured and installed network hardware including routers, switches, and firewalls to enhance security and performance.
  • Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
  • Integrated industrial networks with Ethernet communications protocols.
  • Configured Ethernet connections between customer premises equipment devices and outside plant fiber infrastructure components.
  • Installed networking infrastructure between multiple controllers over Ethernet networks.
  • Assisted customers with setting up network connectivity for their copiers via Ethernet or Wi-Fi connections.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Configured Ethernet networks and troubleshoot communication issues between devices in an industrial environment.

Team Lead Network Operations Engineer

Windstream Communications, Inc.
Evansville
01.2009 - 06.2010
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Delegated tasks appropriately according to individual skill sets.
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with industry standards and regulations.
  • Completed routine maintenance and repair.
  • Troubleshoot/Install Alarm Panels for facility alarms for remote sites - high water, high temp, fire suppression, and badge access implementation for proximity readers at each location.

Network Operations Engineer

Windstream Communications, Inc.
Evansville
02.2008 - 01.2009
  • Resolved complex network problems involving multiple vendors or technologies.
  • Participated in disaster recovery exercises to test backup plans and procedures.
  • Maintained system security by identifying potential threats and implementing appropriate countermeasures.
  • Tracked inventory of all networking hardware components including serial numbers and warranty information.
  • Assisted with the installation and maintenance of local area networks, wide area networks and other data communication systems.
  • Tested applications prior to deployment in production environment.
  • Maintained up-to-date asset management records, recording new procurements, hardware assignments and asset recoveries.
  • Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
  • Mastered and used multiple network monitoring tools and element management systems and detected and resolved service-impacting events with exceptional speed and accuracy.
  • Worked with and troubleshot Cisco 15454, Tellabs DACS, Zhone, Transmode, OC-48 to OC-192 BLSR, and UPSR SONET and Ethernet platforms.

Education

Associate of Applied Science - Christian Ministry

Indiana Wesleyan University
Marion
05-2023

Some College (No Degree) - Computer Science

Ivy Tech Community College of Indiana
Evansville

Skills

  • Technical support
  • Hardware configuration
  • Problem solving
  • Analytical thinking
  • Team leadership
  • Documentation creation
  • Time management
  • Strong troubleshooting skills
  • Wide area network optimization
  • Root-cause analysis
  • Connectivity troubleshooting
  • Technical support capabilities
  • Technical solutions development
  • End point configurations
  • Circuit management
  • Hardware and software configurations
  • Network architecture
  • IP address management
  • Network access control
  • Organized and detail oriented

Accomplishments

  • Awarded President's Award in 2017 from Windstream CEO for outstanding performance and solution-driven workflow. Worked directly with vendors to determine framing issues caused by 10 Gig ethernet circuit and two different vendor configurations/implementations.
  • (Excerpt from Award Ceremony): Robert Evans of the NOC is highly sought-after for his skill in troubleshooting and designing systems or circuits for our customers. Robert, A Senior Network Engineer in Wholesale Transport, has the unique ability to troubleshot and resolve issues even when the customer has a switch problem on their end. For years, Robert has gone the extra mile to WOW our customers with restoration of service, rebuilding circuits and proactively discovering issues to prevent future an outage. Robert worked with various TAC (Vendor Lead Technical Assistance Centers) vendors to discover issues they were unaware of. Namely one on the Infinera platform and another Cisco Data Muxponder cards. It took Robert revealing these issues to force vendors to develop solutions that saved time on future orders. Robert's professionalism is unmatched. Our customers always have positive feedback to share and they consistantly thank him for his help and knowledge. Robert Is highly respected by our customers and throughout the company.

Timeline

Network Engineer Reactive DCN/IP Troubleshooting

Windstream Commnunications
11.2023 - 02.2025

Network Planning Engineer

Windstream Communications, Inc.
09.2019 - 11.2023

Test and Turn Up Lead Network Engineer

Windstream Communications, Inc.
03.2012 - 09.2019

Test and Turn Up Network Engineer

Windstream Communications, Inc.
06.2010 - 03.2012

Team Lead Network Operations Engineer

Windstream Communications, Inc.
01.2009 - 06.2010

Network Operations Engineer

Windstream Communications, Inc.
02.2008 - 01.2009

Associate of Applied Science - Christian Ministry

Indiana Wesleyan University

Some College (No Degree) - Computer Science

Ivy Tech Community College of Indiana

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Robert Evans