Robert Joseph
Airport Operations | Customer Experience | Safety & Compliance Leader
Amritsar,PB
Summary
Aviation operations professional with 20+ years of international airline experience, currently serving with Qatar Airways. Proven expertise in airport operations, passenger services, safety compliance, and team leadership. Recognized for maintaining operational excellence, managing high-pressure environments, and delivering world-class customer experience while upholding the highest safety standards.
Overview
22
22
years of professional experience
9
9
Certifications
3
3
Languages
Work History
Airport Services Duty Officer
Qatar Airways
03.2014 - Current
QATAR AIRWAYS — Airport Services Duty Officer |2014 – Present.
- Overall in charge of daily airport operations as the ASM representative.
- Ensure safe, secure, and on-time operations in compliance with QR standards.
- Supervise flights, staff, GHA, and third-party service providers.
- Lead manpower deployment, staff discipline, and operational briefings.
- Resolve escalated customer issues, and coordinate with Customer Relations.
- Conduct operational spot checks, audits, and safety compliance reviews.
- Manage petty cash, monthly reports, LPC checks, and operational statistics.
- Support emergency response and major operational disruptions.
Assistant Manager Passenger Services & Training
Cambata Aviation Pvt Ltd
10.2007 - 02.2014
- Shift In-Charge for Qatar Airways and Etihad Airways operations.
- Managed non-scheduled, charter, and diverted flights.
- Licensed Load & Trim Officer (A319, A320, A321, A330)
- Oversaw training, rostering, performance reviews, and discipline.
Senior Customer Service Agent
Jet Airways (I) Ltd
11.2003 - 09.2013
- International operations (Ahmedabad–London).
- DGCA-licensed Load and Trim (B737 and ATR fleet)
- Passenger handling, ramp operations, baggage, and gate supervision.
Education
Bachelor of Arts - Psychology
L.D.Arts College
Ahmedabad, India 04.2001 -
Skills
Airport & Ground Operations
Passenger Services
Safety & Security Compliance Team Leadership & Shift Management
Crisis & IRROPs Handling GHA & Vendor Coordination
Load Control & Aircraft Handling
Customer Complaint Resolution
Training & Staff Development
Certification
Safety Management System
Achievements
- Customer Service Excellence – Outstanding Staff Award
- National Gold Medalist – Springboard Diving
- National Hockey Team – 2nd Runner-Up
System
Altea, Sabre Sonic, MACS | MS Office
Timeline
Airport Services Duty Officer
Qatar Airways
03.2014 - Current
Assistant Manager Passenger Services & Training
Cambata Aviation Pvt Ltd
10.2007 - 02.2014
Senior Customer Service Agent
Jet Airways (I) Ltd
11.2003 - 09.2013
Bachelor of Arts - Psychology
L.D.Arts College
04.2001 -