Summary
Overview
Work History
Education
Skills
Certification
Achievements
System
Timeline
Generic
Robert Joseph

Robert Joseph

Airport Operations | Customer Experience | Safety & Compliance Leader
Amritsar,PB

Summary

Aviation operations professional with 20+ years of international airline experience, currently serving with Qatar Airways. Proven expertise in airport operations, passenger services, safety compliance, and team leadership. Recognized for maintaining operational excellence, managing high-pressure environments, and delivering world-class customer experience while upholding the highest safety standards.

Overview

22
22
years of professional experience
9
9
Certifications
3
3
Languages

Work History

Airport Services Duty Officer

Qatar Airways
03.2014 - Current

QATAR AIRWAYSAirport Services Duty Officer |2014 – Present.

  • Overall in charge of daily airport operations as the ASM representative.
  • Ensure safe, secure, and on-time operations in compliance with QR standards.
  • Supervise flights, staff, GHA, and third-party service providers.
  • Lead manpower deployment, staff discipline, and operational briefings.
  • Resolve escalated customer issues, and coordinate with Customer Relations.
  • Conduct operational spot checks, audits, and safety compliance reviews.
  • Manage petty cash, monthly reports, LPC checks, and operational statistics.
  • Support emergency response and major operational disruptions.

Assistant Manager Passenger Services & Training

Cambata Aviation Pvt Ltd
10.2007 - 02.2014
  • Shift In-Charge for Qatar Airways and Etihad Airways operations.
  • Managed non-scheduled, charter, and diverted flights.
  • Licensed Load & Trim Officer (A319, A320, A321, A330)
  • Oversaw training, rostering, performance reviews, and discipline.

Senior Customer Service Agent

Jet Airways (I) Ltd
11.2003 - 09.2013
  • International operations (Ahmedabad–London).
  • DGCA-licensed Load and Trim (B737 and ATR fleet)
  • Passenger handling, ramp operations, baggage, and gate supervision.

Education

Bachelor of Arts - Psychology

L.D.Arts College
Ahmedabad, India
04.2001 -

Skills

Airport & Ground Operations

Certification

Safety Management System

Achievements

  • Customer Service Excellence – Outstanding Staff Award
  • National Gold Medalist – Springboard Diving
  • National Hockey Team – 2nd Runner-Up

System

Altea, Sabre Sonic, MACS | MS Office

Timeline

Airport Services Duty Officer

Qatar Airways
03.2014 - Current

Assistant Manager Passenger Services & Training

Cambata Aviation Pvt Ltd
10.2007 - 02.2014

Senior Customer Service Agent

Jet Airways (I) Ltd
11.2003 - 09.2013

Bachelor of Arts - Psychology

L.D.Arts College
04.2001 -
Robert JosephAirport Operations | Customer Experience | Safety & Compliance Leader