Robert McDowell Sr.
Evansville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
1986
1986
years of post-secondary education
Work History
Customer Service Representative
McDonald's
Claymont
08.2022 - 12.2024
- Assisted customers with orders and special requests efficiently.
- Managed cash register operations and processed transactions accurately.
- Delivered prompt and friendly service during busy meal periods.
- Stocked supplies and ensured availability of menu items throughout shifts.
Management
Naamans Beverage Market
Claymont
04.2009 - 07.2022
- Processed expense reports for approval from management.
- Enhanced management and employee handling of situational issues with improved corrective actions, coaching and conflict management abilities.
- Prepared daily funding reports for management review.
- Communicated status of assigned responsibilities to responsible parties.
Education
Chichester High School
Boothwyn, PaN/A - Carpentary
Aston Vocational School
Aston, PaSkills
- Customer service
- Cash handling
- Order management
- Product knowledge
- POS systems
- Customer relationship management
- Complaint resolution
- Attention to detail
- Adaptability
- Stock management
References
References available upon request.
Timeline
Customer Service Representative
McDonald's
08.2022 - 12.2024
Management
Naamans Beverage Market
04.2009 - 07.2022
Chichester High School
N/A - Carpentary
Aston Vocational School