- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I like working with my hands and fixing things
- Outdoor Recreation
- Auto Repair/Restoration
- DIY and Home Improvement
Robert Myers
Indianapolis
Summary
Results-driven professional with a strong foundation in engineering principles, seeking to leverage expertise in a challenging role. Strong history of initiatives that enhance process efficiency. Excellent problem-solving skills complemented by effective collaboration with other IS teams to drive projects to completion. Committed to continuous improvement and delivering exceptional outcomes in large scale environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Engineer-Information Services Intermediate
IU Health IS Cybersecurity Operations
03.2011 - Current
- Developed and optimized design specifications, ensuring compliance with industry standards and regulations.
- Mentored junior engineers, fostering skill development and promoting a culture of continuous learning.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Conducted detailed research and analysis to identify potential improvements in engineering methods, resulting in more sustainable practices.
- Collaborated with other departments to facilitate successful project completion.
- Created detailed reports on engineering activities and findings.
- Documented and developed engineering procedures and processes.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
Call Center Agent
Telemon INC.
02.2010 - 04.2010
- Facilitated customer support for a broad scope of devices and services
- Developed skills for customer service and relations
- Troubleshooting using multiple Operating System platforms
Education
High School Diploma -
New Horizons Computer Learning Centers of Indianapolis
Carmel, IN01.2008
Skills
- Exhibits sound professional judgment and diplomacy in handling unexpected problems and frequent interruptions that require immediate action or attention
- Identifies current and short term customer needs and ensures the effective delivery of high quality and value added solutions, products, and services that meet or exceed customer expectations
- Advanced analytical skills help to minimize time-costly mistakes
- Developed technical skills help to learn and adapt to new environments, equipment and software as needed
- Critical thinking
- Engineering documentation
- System troubleshooting
- Team collaboration
- Analytical problem solving
- Cybersecurity awareness
- Technical documentation
- Cloud computing
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Public Safety Citizen's Academy Training -
Interests
Military Service
- United States Army: Multiple Duty Stations Dec 1994-05/2000
- 88M1P Motor Transport Operator (primary M.O.S.)
- Kaiserslautern, Germany, December 1998-May 2000
- Fort Bragg, North Carolina, June 1995-November 1997
- Basic Training- Fort Jackson, South Carolina, 12/1994-06/1995
- Trucking School-AIT Fort Leonard Wood, Missouri
- Jump School-Fort Benning, Georgia
- Troop Transport, Ammunition and Hazardous Material Transport.
- Mail Transport, Driver Instructor
- Deployed to Ft Sherman Panama 1996 for JOTC
- Deployed to Ft Polk Louisiana 1995 for JRTC
- Deployed to Bosnia 6 month tour 1998; Operation Joint Guard
- Service Awards include:
- Army Service Ribbon, Good Conduct Award, National Defense Award, three Army Achievement Medals, Armed Forces Expeditionary Award, Overseas Service Ribbon, NATO Ribbon, and Novice Parachutist Badge, Expert Marksman Badge
COMMUNITY SERVICE/VOLUNTEERISM
Citizens Alliance for Public Safety (CAPS), Member, Current member of Citizens Alliance for Public Safety (CAPS), Attend monthly meetings to review Police, Fire and EMS new equipment implementations and techniques
Timeline
Engineer-Information Services Intermediate
IU Health IS Cybersecurity Operations
03.2011 - Current
Call Center Agent
Telemon INC.
02.2010 - 04.2010
High School Diploma -
New Horizons Computer Learning Centers of Indianapolis