ROBERT PHILLIPS
FOOD AND BEVERAGE
Delhi
Summary
At PHILIPS MANAGEMENT SERVICES, I spearheaded operations enhancement, driving revenue growth by optimizing staff productivity and implementing strategic marketing. My adeptness in menu development and labor management, coupled with a focus on sanitation standards, significantly elevated client satisfaction and profitability. My leadership not only improved financial performance but also fostered a culture of excellence and efficiency.
Overview
19
19
years of professional experience
Work History
Food and Beverage
PHILIPS MANAGEMENT SERVICES
06.2014 - Current
- Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented marketing strategies that increased foot traffic during traditionally slow periods such as weekday lunches or off-season months.
- Negotiated favorable contracts with Clients, securing competitive pricing on premium ingredients without compromising quality standards.
- Enhanced client satisfaction by implementing innovative food and beverage menus tailored to client preferences.
- .Conducted regular performance evaluations for all team members holding them accountable for meeting established service and performance benchmarks.
- Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
- Maximized profitability with strategic menu pricing and comprehensive inventory management systems.
- Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
Operations Manager
OCEANS HOSPITALITY AND ALLIED SERVICES
09.2006 - 03.2014
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed budgets effectively, consistently delivering projects on time and within financial constraints.
- Negotiated contracts with clients to obtain the best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
Food and Beverage Manager
Radha Krishna Hospitality Services
04.2005 - 08.2006
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
Education
BACHELOR IN HOTEL MANAGEMENT -
BUNDEL KHAND UNIVERSITY
JHANSI 04.2001 -
Skills
Food presentation
Timeline
Food and Beverage
PHILIPS MANAGEMENT SERVICES
06.2014 - Current
Operations Manager
OCEANS HOSPITALITY AND ALLIED SERVICES
09.2006 - 03.2014
Food and Beverage Manager
Radha Krishna Hospitality Services
04.2005 - 08.2006
BACHELOR IN HOTEL MANAGEMENT -
BUNDEL KHAND UNIVERSITY
04.2001 -
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