Robert Rodgers
Jeffersonville
Summary
Detail-oriented onsite medical representative with a track record in managing patient needs and compliance. Rated highest in the Region among other Onsite Medical Representatives five years in a row. Skilled in critical thinking and conflict resolution, contributing to seamless healthcare service delivery and positive patient relationships.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Onsite Medical Representative
Amazon, Inc.
Jeffersonville
03.2020 - Current
- Collaborated with clinical and administrative staff to fulfill patient needs efficiently.
- Explained policies, procedures, and services clearly to patients.
- Cultivated positive patient relationships to enhance satisfaction scores and care quality.
- Organized timely referrals for health care services and resource access.
- Educated employees on health and wellness initiatives across Amazon locations.
- Scheduled appointments with customers to discuss corporate offerings effectively.
- Maintained accurate medical records for compliance and proper documentation.
- Facilitated communication between employees and healthcare providers for seamless referrals.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Participated in team meetings to discuss case management strategies for difficult cases.
- Documented all activities related to patient visits in accordance with company policies and procedures.
- Implemented health promotion initiatives to enhance employee well-being.
Emergency Medical Technician
Yellow Ambulance Service
Louisville
09.2019 - 12.2019
- Responded to emergency calls and provided immediate medical care to patients.
- Assisted in patient transport while ensuring safety and comfort during transit.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Documented patient assessment findings in accordance with established protocols.
- Assessed emergency situations and prioritized medical care for patients.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Observed infection control measures when treating multiple patients within a given timeframe.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Administered medications and performed basic life support techniques as needed.
- Participated in continuing education courses to maintain certification requirements.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Emt/Security Officer
Horseshoe Casino
Elizabeth
05.2016 - 06.2019
- Responded to medical emergencies within the casino environment.
- Assisted patrons with first aid and basic life support techniques.
- Maintained emergency equipment and ensured readiness at all times.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Assisted in training new security personnel/EMTs on protocols and procedures.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises to ensure safety and security for staff and visitors.
- Prepared detailed reports regarding daily activities, emergency medical calls, unusual occurrences, and maintenance issues.
- Utilized dispatch software to track Officer/EMT locations and status updates in real time.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assisted in training new dispatchers on procedures and systems for operational success.
Health Benefits Coordinator
Rescare Homecare
Jeffersonville
10.2014 - 06.2015
- Coordinated client benefits enrollment and education sessions.
- Reviewed and processed health benefits claims for accuracy.
- Maintained accurate records of client benefit selections and changes.
- Responded promptly to inquiries from clients and families regarding their benefits coverage, or eligibility status.
- Conducted client benefit orientations, and provided individual counseling to families on available benefit options.
- Monitored changes in legislation that may affect existing or proposed health benefit plans.
- Tracked renewal dates for all health benefit plans and alerted management when renewals are due.
- Delegated work to staff, setting priorities and goals.
- Monitored and paid rent and utility payments for clients to prevent interruptions of services.
- Established monthly budgets for clients to ensure fiscal stability and accuracy.
Health Benefits Coordinator
Rauch, Inc.
New Albany
01.2014 - 10.2014
- Coordinated client benefits enrollment and education sessions.
- Reviewed and processed health benefits claims for accuracy.
- Maintained accurate records of client benefit selections and changes.
- Responded promptly to inquiries from clients and families regarding their benefits coverage, or eligibility status.
- Conducted client benefit orientations, and provided individual counseling to families on available benefit options.
- Monitored changes in legislation that may affect existing or proposed health benefit plans.
- Tracked renewal dates for all health benefit plans and alerted management when renewals are due.
- Delegated work to staff, setting priorities and goals.
- Monitored and paid rent and utility payments for clients to prevent interruptions of services.
- Established monthly budgets for clients to ensure fiscal stability and accuracy.
Personal Assistant
Rauch, Inc.
New Albany
10.2013 - 01.2014
- Managed daily schedules and coordinated appointments for executives.
- Organized and prioritized incoming communications for timely responses.
- Maintained filing systems and ensured document accuracy and accessibility.
- Prepared meeting agendas and took minutes during executive meetings.
- Assisted in project management by tracking deadlines and deliverables.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Performed calendar management and scheduling of appointments for the executive.
Assistant Operations Manager
Morgan Keegan, Inc.
Louisville
03.1999 - 01.2010
- Managed daily brokerage operations and ensured compliance with regulatory standards.
- Coordinated with financial analysts to evaluate investment opportunities for clients.
- Maintained relationships with key stakeholders, including clients and financial institutions.
- Resolved customer complaints promptly and efficiently.
- Ensured compliance with all relevant regulatory requirements.
- Monitored compliance with regulatory requirements related to trading activities.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
Technical Certification - Emergency Medical Technician
Ivy Tech Community College of Indiana
Sellersburg, IN01-2017
High School Diploma -
Jeffersonville High School
Jeffersonville06-1990
Some College (No Degree) - Education
Indiana University, Southeast
New Albany, INSkills
- Medical record management
- Patient education
- Healthcare compliance
- Customer support
- Conflict resolution
- Team collaboration
- Critical thinking
- Medical equipment operation
- HIPAA compliance
- Healthcare software proficiency
- Clinical documentation
- On-site demonstrations and training
- Inventory management
- Lead qualification
- Vendor management
- Analytical thinking
- Goal-oriented mindset
- Process optimization
- Persuasive communication
Languages
English
Professional
Certification
Emergency Medical Technician
Accomplishments
Top Performer for Five Years in a row
Timeline
Onsite Medical Representative
Amazon, Inc.
03.2020 - Current
Emergency Medical Technician
Yellow Ambulance Service
09.2019 - 12.2019
Emt/Security Officer
Horseshoe Casino
05.2016 - 06.2019
Health Benefits Coordinator
Rescare Homecare
10.2014 - 06.2015
Health Benefits Coordinator
Rauch, Inc.
01.2014 - 10.2014
Personal Assistant
Rauch, Inc.
10.2013 - 01.2014
Assistant Operations Manager
Morgan Keegan, Inc.
03.1999 - 01.2010
Technical Certification - Emergency Medical Technician
Ivy Tech Community College of Indiana
High School Diploma -
Jeffersonville High School
Some College (No Degree) - Education
Indiana University, Southeast