Robert Sheriff
Spencer
Summary
Detail-oriented delivery driver with a proven track record in vehicle inspection and delivery logistics. Committed to safety compliance and effective communication, ensuring timely deliveries and exceptional customer service.
Overview
20
20
years of professional experience
9
9
Certifications
Work History
Commercial Parts Delivery Driver
Autozone LLC
Bloomington
11.2021 - Current
- Delivered automotive parts to local businesses and customers efficiently.
- Operated delivery vehicles in compliance with safety regulations.
- Managed inventory by organizing and checking parts for delivery accuracy.
- Communicated effectively with customers regarding delivery schedules and updates.
- Provided excellent customer service by addressing inquiries during deliveries.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Followed established safety protocols when handling hazardous materials.
- Assisted in loading and unloading process by helping lift heavy items when needed.
- Verified accuracy of orders before leaving the warehouse and upon arrival at destination.
- Continually monitored weather conditions along route for potential hazards.
- Maintained accurate records of all deliveries, including invoices, addresses and contact information.
- Ensured appropriate paperwork was completed accurately at each delivery stop.
- Complied with all applicable laws and regulations regarding transportation of goods.
- Monitored fuel levels, tire pressure, oil levels, brakes, and lights to maintain vehicle in peak operating condition.
- Communicated with customers on arrival times and any special instructions for delivery.
- Inspected vehicles for safety issues prior to loading or unloading parts.
- Delivered parts to commercial customers in a timely and efficient manner.
Commercial Parts Delivery Driver
O'Reilly Auto Parts
Bloomington
02.2018 - 03.2019
- All of the above-listed responsibilities In accordance with company policies and legal responsibilities.
- Kept accurate logs of all deliveries and trips.
- Contacted customers prior to delivery to coordinate delivery times.
- Prioritized delivery schedules to ensure timely arrival and customer satisfaction.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Strengthened customer relationships with prompt and professional service.
- Built rapport with local store owners and key customers to promote repeat business.
- Inspected vehicles' condition, supplies and equipment before and after trips.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Reviewed delivery documents and orders to ensure accuracy and compliance with company standards.
- Delivered automotive parts to local businesses and customers efficiently.
- Operated delivery vehicles in compliance with safety regulations.
- Managed inventory by organizing and checking parts for delivery accuracy.
Parts Sales Manager
Autozone
Spencer
07.2009 - 11.2011
- Managed inventory levels for automotive parts and accessories.
- Assisted customers in selecting appropriate products for their vehicle needs.
- Trained team members on effective sales techniques and product knowledge.
- Developed marketing strategies to promote seasonal promotions and sales events.
- Analyzed sales data to identify trends and optimize stock replenishment.
- Coordinated with suppliers to ensure timely delivery of parts and equipment.
- Resolved customer complaints by providing solutions and follow-up support.
- Implemented processes to improve customer service and enhance shopping experience.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Assisted buyers in selecting appropriate products based on their needs.
- Conducted complimentary battery checks, testing and wiper installations.
- Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
- Executed product expertise and department process improvements to meet organizational goals.
- Performed regular price checks to ensure competitive rates were maintained.
- Resolved customer complaints promptly and efficiently.
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Implemented promotional initiatives to increase sales volume and boost revenue growth.
- Tracked orders through the supply chain process from purchase order placement until delivery at the store level.
- Maintained accurate inventory records and monitored stock levels.
- Analyzed productivity reports, discussing with senior management at sales meetings.
- Generated weekly reports on sales performance for senior management review.
- Prepared quotes for special orders as requested by customers.
- Processed payments from customers and updated financial records accordingly.
- Managed returns of defective or incorrect items according to company policy.
- Assisted customers with product selection decisions based on their individual needs.
- Ensured compliance with relevant regulations related to automotive parts sales.
- Established performance goals for team members and monitored progress towards those goals.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Received, examined and reshelved returned parts.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Controlled daily parts program activities to improve sales and inventory management.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
CSR, Sales
Speedway, LLC
Spencer
03.2006 - 11.2011
- Assisted customers with product inquiries and sales transactions.
- Processed cash and card payments efficiently at the point of sale.
- Maintained cleanliness and organization of the sales floor and checkout area.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
Education
Some College (No Degree) - Automotive Technology
IVY Tech Community College
Terre Haute, INSkills
- Vehicle inspection
- Delivery logistics
- Inventory management
- Order verification
- Route optimization
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Safety compliance
- Team collaboration
- Conflict resolution
- Adaptability
- Technical troubleshooting
Certification
HVAC Technician - Universal
Timeline
Commercial Parts Delivery Driver
Autozone LLC
11.2021 - Current
Commercial Parts Delivery Driver
O'Reilly Auto Parts
02.2018 - 03.2019
Parts Sales Manager
Autozone
07.2009 - 11.2011
CSR, Sales
Speedway, LLC
03.2006 - 11.2011
Some College (No Degree) - Automotive Technology
IVY Tech Community College