Robert Christopher Fowler
Ingalls
Summary
Results-driven Management Professional with extensive experience in Operations and Organizational Development within Pest Management industry. Proven expertise in Production Strategy planning, coordination, and execution to enhance efficiency and drive growth. Strong leadership skills focused on team empowerment and collaborative work environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Rentokil North America Dba Presto-X
05.2025 - Current
- Achieved revenue goals by effectively training and developing a team of Specialists.
- Enhanced client loyalty by ensuring consistent and exceptional service delivery.
- Led daily operations to improve team performance across multiple Districts.
- Supported Specialists and clients, providing quick solutions to operational challenges.
- Fostered a collaborative environment to boost team morale and service quality.
Operations Manager
W.B. McCloud Services/Rentokil North America Dba McCloud Services
01.2018 - 05.2025
- Maintained operations within a $450K monthly budget for optimal efficiency.
- Enhanced customer relationships by actively managing all accounts and interactions.
- Documented operations rigorously to comply with auditing standards and regulations.
- Improved customer satisfaction through effective quality assurance and service practices.
- Ensured safety compliance, fostering a secure work environment for all personnel.
- Collaborated with departments to streamline operations and enhance service delivery.
Service Specialist
W.B. McClould
05.2014 - 01.2018
- Achieved $20K monthly route revenue through effective sales strategies.
- Trained new technicians as a certified trainer for optimal performance.
- Surpassed sales goals, enhancing route value and customer satisfaction.
- Conducted quality assurance tests, ensuring high standards and attention to detail.
- Cultivated positive customer relationships through timely issue resolution and courteous service.
- Regularly participated in team meetings to share ideas and track progress.
Education
High School Diploma -
Shadow Mountain High School
Phoenix, AZ05-1996
Skills
- Contract oversight
- Customer engagement improvement
- Proficient in managing organizational structures
- Performance evaluation
- Vehicle fleet oversight
- Team leadership
- Employee onboarding
Accomplishments
- Service Specialist of the Year/2018
- Branch of the Year/2018
- Route Sales Winner/2017
Certification
- Indiana Applicator Catagories 7A, 7B, 6...F255083
- Indiana Nuisance Wildlife Control
- NPMA certified in Food Plants and GreenPro
- Industrial Forklift Certified
- Mobile Elevated Working Platform Operator
Timeline
Operations Manager
Rentokil North America Dba Presto-X
05.2025 - Current
Operations Manager
W.B. McCloud Services/Rentokil North America Dba McCloud Services
01.2018 - 05.2025
Service Specialist
W.B. McClould
05.2014 - 01.2018
High School Diploma -
Shadow Mountain High School
Military
- United States Coast Guard
- U.S.C.G.C. Storis - Kodiak, AK
- United States Coast Guard Training Center - Cape May, NJ