Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roberto Diaz

La Porte,IN

Summary

Dynamic sales associate with a proven track record at Houchen Ace Hardware, excelling in customer service and product sales. Skilled in inventory management and fostering client relationships, I enhance shopping experiences and drive repeat business. Adept at teamwork and problem-solving, I ensure operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Sales Associate

Houchens Ace Hardware
La Porte, IN
11.2025 - Current
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
  • Maintained store displays and merchandise organization, contributing to appealing sales environment.
  • Collaborated with team members to restock shelves promptly, improving inventory availability.
  • Monitored inventory levels regularly, reporting discrepancies to management for timely resolutions.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.

Packer

Heartside Food Solutions
Michigan City, IN
06.2024 - 02.2025
  • Operated packaging machinery to ensure efficient product assembly and adherence to safety standards.
  • Collaborated with team members to maintain a clean and organized workspace, enhancing operational efficiency.
  • Inspected packaged goods for quality assurance, ensuring compliance with company specifications.
  • Assisted in inventory management by accurately labeling and storing products in designated areas.

Front Desk Agent

Microtel Hotel
Michigan City, IN
01.2017 - 08.2023
  • Managed check-in and check-out processes, ensuring efficient guest service and satisfaction.
  • Resolved guest inquiries and complaints, enhancing overall customer experience.
  • Coordinated room assignments and maintained accurate reservation records using hotel management software.
  • Trained new front desk staff on operational procedures and customer service standards.
  • Collaborated with housekeeping to ensure rooms were ready for incoming guests in a timely manner.

Education

High School Diploma -

Superior Vocacional Republica Costa Rica
Caguas PR
05.2014

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Stocking and receiving
  • Client service
  • Product sales

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Houchens Ace Hardware
11.2025 - Current

Packer

Heartside Food Solutions
06.2024 - 02.2025

Front Desk Agent

Microtel Hotel
01.2017 - 08.2023

High School Diploma -

Superior Vocacional Republica Costa Rica
Roberto Diaz