Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ROBERTO JACUINDE

Indianapolis

Summary

Customer-focused individual with 10 plus years’ experience who is acknowledged for talents in inspiring coworkers to excel and adapt to the demands of a challenging workload. Excellent communication and organizational skills along with strong work ethics aimed at projecting a positive company image. Expert in delivering consistent customer service to ensure client satisfaction and service improvement.


Previous Jobs at Fogo De Chao since October 25, 2011

:Busser

:Server

:Bartender

:Server Trainer

:Customer Service Representative

:FOH Manager

:Gaucho Chef

:Master Gaucho Certified Chef

:PIC

:BOH Manager




Overview

8
8
years of professional experience

Work History

BOH Manager

Fogo De Chao
04.2024 - Current
  • Collaborated with front-of-house staff to ensure seamless communication and timely service delivery.
  • Established productive relationships with local vendors for better pricing and fresher ingredients.
  • Spearheaded employee training programs, improving overall skillsets within the BOH team.
  • Improved team efficiency by implementing streamlined BOH processes and procedures.
  • Implemented sanitation protocols to maintain a clean and safe working environment, passing all health inspections with ease.
  • Monitored equipment maintenance schedules to prevent downtime due to malfunctions or repairs.
  • Conducted performance evaluations for BOH staff members, providing constructive feedback for continuous growth.
  • Analyzed sales data to identify popular dishes and optimize ingredient purchasing decisions.
  • Optimized inventory management for reduced food waste and cost savings.
  • Managed food preparation processes, ensuring consistently high-quality dishes for guests.
  • Handled scheduling responsibilities, ensuring adequate staffing levels while minimizing labor costs.
  • Purchased food and cultivated strong vendor relationships.
  • Coordinated with catering staff to deliver food services for special events and functions.

Gaucho Chef

Fogo De Chão
10.2023 - Current
  • Streamlined kitchen operations for increased efficiency and reduced food waste.
  • Implemented effective communication strategies among kitchen staff, resulting in improved teamwork and productivity.
  • Upheld brand standards by consistently executing signature dishes according to established recipes and presentation guidelines.
  • Maintained a clean and safe work environment, adhering to strict health code regulations.
  • Butchered and prepared meats to company standards.
  • Coached other chefs on minimizing meat waste while at the same time maximizing customer satisfaction.
  • Increased customer retention by consistently delivering high-quality meals that exceeded expectations.

Lease Here Pay Here AGM

Ray Skillman Westside Imports
04.2022 - 09.2023
  • Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
  • Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
  • Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved sales goals and surpasses previous year sales by 80%.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Managed accounts to retain existing relationships and grow share of business.
  • Directly handled cash and card payments for customers.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Managed customer collections accounts.
  • Managed staff to make sure that the delinquency was in the single digits.
  • Approved vehicle service to new preowned inventory to make sure that we had a profitable product yet reliable for the consumer.
  • Kept inventory logs via Excel to make sure that we always had inventory ready to go for customer either on the lot or in instances in the service bays, not losing any opportunity to make a sale.
  • Used the Reynolds and Reynolds program daily to update vehicle info as needed.
  • Programs most commonly used: Reynolds and Reynolds, Excel, MSP, AMS along side others.
  • Communicated with the service managers daily to receive daily updates of vehicles in service.
  • Correctly completed leasing contract with customer and explained in detail the conditions of the contract.
  • Assisted the customer with any questions or concerns after the date of the contract to make sure they were well taken care of after the day of sale.
  • Perform interviews with customer before sale and also budget to see what vehicle best fit their needs and also their budget to avoid high delinquency percentages.
  • Recommended vehicles based on customers needs and budget.

Sales Consultant

Ray Skillman Westside Imports
06.2021 - 04.2022
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Prepared purchased vehicles and completed final delivery checks.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Completed registration paperwork and sales documentation.
  • Located merchandise across various stores to address customer needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Offered comprehensive knowledge of vehicle operations and brand features.

RESTAURANT MANAGER

FOGO DE CHÃO BRAZILIAN STEAKHOUSE
11.2020 - 07.2021
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales
  • Set clear expectations and created positive working environment for employees
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Prepared restaurant business plan by reviewing demands, analyzing competitors, and developing projections for sales and finances
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment, and supplies
  • Identified problems, conducted troubleshooting, and sought repair or maintenance support to keep restaurant equipment operational
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Carefully interviewed, selected, trained, and supervised staff
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
  • Managed finances in general for the restaurant daily.

CUSTOMER SERVICE REPRESENTATIVE

FOGO DE CHÃO BRAZILIAN STEAKHOUSE
01.2017 - 11.2020
  • Facilitate service activities to enhance and enable the guest experience
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Surpassed sales goals through implementation of effective marketing strategies
  • Trained new personnel regarding company operations, policies, and services
  • Answering calls, emails, and faxes, addressing customer inquiries, solving problems, and providing product information
  • Responded proactively and positively to rapid change
  • Recommended products to customers, thoroughly explaining details.

Education

HIGH SCHOOL DIPLOMA -

ARSENAL TECHNICAL HIGH SCHOOL
05.2012

Skills

  • Excellent interpersonal skills and ability to interact professionally with individuals at all levels, both internally and externally

  • Strong leadership skills, with ability to coach and mentor others

  • Ability to absorb and retain information quickly

  • Genuinely cares about customer satisfaction as it turns into future revenue

  • Very personable person Very punctual

  • Always delivers desired results

  • Fluent in two languages (English andSpanish Portuguese) written and spoken professionally

  • Always willing to help in needed situations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional

Timeline

BOH Manager

Fogo De Chao
04.2024 - Current

Gaucho Chef

Fogo De Chão
10.2023 - Current

Lease Here Pay Here AGM

Ray Skillman Westside Imports
04.2022 - 09.2023

Sales Consultant

Ray Skillman Westside Imports
06.2021 - 04.2022

RESTAURANT MANAGER

FOGO DE CHÃO BRAZILIAN STEAKHOUSE
11.2020 - 07.2021

CUSTOMER SERVICE REPRESENTATIVE

FOGO DE CHÃO BRAZILIAN STEAKHOUSE
01.2017 - 11.2020

HIGH SCHOOL DIPLOMA -

ARSENAL TECHNICAL HIGH SCHOOL

Similar Profiles

CREATE PROFILE
ROBERTO JACUINDE