Eric Roberts
Indianapolis
Summary
Experienced in efficiently managing customer interactions and promptly resolving issues. Utilizes excellent communication skills and empathy to cultivate long-term customer relationships. Demonstrates a track record of maintaining high levels of customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
Work History
Driver
10Roads Express
04.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Drove safely in various weather and road conditions to avoid accidents.
Driver
Sodrel Truck Lines
02.2020 - 04.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Team Lead
FedEx Express
08.2015 - 09.2019
- Was responsible for managing 20-30 employees at customer warehouse locations around Central Indiana from Lebanon to Greenwood that shipped an average of 40,000 packages per day
- Interfaced with customers and communicated with dispatch to schedule extra trailer pickups as needed
- Monitored and completed several internal audit items, such as tracking company gas card usage for over 50 couriers and maintained company records for dangerous goods shipments
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Material Handler
FedEx Express
07.2008 - 08.2015
- Responsible for proper handling of customer packages, for loading a plane, and ensuring the flight goes out on time with the proper containers in the proper positions
Technician
Brownsburg Muffler
12.2007 - 06.2008
- Did entry-level mechanical work and test drives to ensure problems were corrected
Technician
Linder Technical Services
10.2007 - 12.2007
- Tested and refurbished fuel injectors sent in by automotive shops around the country
- Maintained the shop by cleaning up at the end of the day
Education
Vocational Training - Automotive Systems, High-performance And Racing Applications
Lincoln College of Technology
Indianapolis, IN11.2007
High School Diploma -
Covenant Christian High School
Indianapolis, IN01.2006
Skills
- Time Management
- Customer Service
- Attention to Detail
- Confidentiality
- Problem-Solving
- Punctuality
- Multitasking Abilities
- Effective Communication
- Basic Computer Skills
- Quick Learner
Timeline
Driver
10Roads Express
04.2024 - Current
Driver
Sodrel Truck Lines
02.2020 - 04.2024
Team Lead
FedEx Express
08.2015 - 09.2019
Material Handler
FedEx Express
07.2008 - 08.2015
Technician
Brownsburg Muffler
12.2007 - 06.2008
Technician
Linder Technical Services
10.2007 - 12.2007
Vocational Training - Automotive Systems, High-performance And Racing Applications
Lincoln College of Technology
High School Diploma -
Covenant Christian High School
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