Robert Zodinmawia Hmar
Aizawl
Summary
Excel in communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
2
2
years of professional experience
Work History
Personal Account Manager
Lead Cosmo Pvt Ltd
Gurgoan, Haryana
10.2024 - Current
- Updated CRM system with up-to-date information about customer accounts.
- Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
- Maintained accurate records of client interactions and transactions.
- Reviewed documents from clients such as KYC forms or other legal agreements.
- Provided customer service to existing clients regarding account inquiries and changes.
- Resolved any customer complaints or issues promptly in a professional manner.
- Recommended strategies to clients to help achieve financial goals.
Sales Executive
Nordic Drizit Tech Ltd
Gurgoan, Haryana
04.2023 - 10.2024
- Enhanced product knowledge through continuous learning and professional development activities.
- Cultivated relationships with existing customers to encourage repeat business.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Listened to customer needs to identify and recommend best products and services.
- Trained and mentored junior sales representatives and team members.
- Ensured compliance with sales policies, practices, and legal requirements.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Identified customer needs by asking questions and advising on best solutions.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Assisted clients in completing forms accurately and completely according to specific requirements.
- Provided immigration advice to clients on visa applications and eligibility criteria.
Education
12th Grade -
Tuisualral Higher Secondary School
Sakawrdai, Mizoram, India05-2019
10th Grade -
Tuisualral High School
Sakawrdai, Mizoram, India05-2017
Bachelor of Arts - Economics
Gov't Johnson College
Aizawl, IndiaSkills
- Account analysis
- CRM software
- Serve client needs
- Product promotion
- Honest and dependable
- Client relations
- Relationship building
- Time management
- Customer service
- Closing techniques
Languages
Mizo
First Language
English
Upper Intermediate (B2)
B2
Timeline
Personal Account Manager
Lead Cosmo Pvt Ltd
10.2024 - Current
Sales Executive
Nordic Drizit Tech Ltd
04.2023 - 10.2024
12th Grade -
Tuisualral Higher Secondary School
10th Grade -
Tuisualral High School
Bachelor of Arts - Economics
Gov't Johnson College
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