Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Robin Alexander

Robin Alexander

Customer Service Executive
Dubai

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Multilingual, consistent, passionate and determined to succeed.

Overview

4
4
years of professional experience
1
1
year of post-secondary education
5
5
Languages

Work History

Operations coordinator

Cargoline shipping services LLC
Dubai
2021 - 2022
  • Being first person of contact for clients and
    making arrangements for their shipping needs.
  • Creating new job in Fresa and filling up details of
    shipment.
  • Maintaining Tracker file in Microsoft Excel and
    creating new entries for current running and
    possible booking requests for clients.
  • Creating bookings and arranging releases with
    shipping lines and carriers with specific types of
    containers as per client's needs both for normal
    and DG (Dangerous Goods)
  • Coordinating with transport team as per specifics
    of shipment and if any special request from
    clients.
  • Making sure to submit shipping instructions and
    printing bills of lading before cut off timings.
  • Coordinating with shipping lines for shipment
    status, Bills of Lading and invoices for on time
    payments.
  • Following up for payments and catering to any
    special needs of clients and releasing BL to clients
    after confirmation from accounts team.
  • Updating all shipment details and scans in FRESA
    software and closing job.
  • Updating Tracker so management team is fully
    aware of shipment statuses anytime they check.

Operations Coordinator

Noble Freight Services LLC
Dubai
2019 - 2021
  • Being the first person of contact for clients and
    making arrangements for their shipping needs.
  • Creating bookings and arranging releases with
    shipping lines and carriers with specific types of
    containers as per client's needs.
  • Arranging transport as per specifics of container.
  • Coordinating with shipping lines for shipment
    status, Bills of Lading and invoices for on time
    payments.
  • Making sure to submit shipping instructions and
    printing bills of lading before cut off timings.
  • Following up for payments and catering to
    special needs from clients and releasing BL to
    clients after confirmation of from our accounts
    team.
  • Updating all shipment details in excel sheet and sending weekly reports to management.
  • sending weekly reports to management..

Documentation and Customer Service

ATS Shipping LLC
Dubai
2018 - 2019
  • Being first person of contact for clients and
    making arrangements for their shipping needs.
  • Creating new Job in FLAIR system once booking is
    confirmed by our clients and approved from our
    sales team.
  • Creating bookings with carrier and arranging
    releases for shipments for DG (Dangerous/IMCO
    Goods) and normal cargo.
  • Coordinating with our in-house transport or
    external transport whichever was recommended
    by our sales team.
  • Requesting documents on time from clients for
    submitting shipping instructions before cut offs.
  • Making sure payments and management
    approvals have been received prior to releasing
    Bill of Lading to clients.
  • Coordinating and arranging collection of
    invoices from shipping lines and arranging
    payments.
  • Making sure our ED team passes Export
    Documentation on time before cut offs.
  • Following up with customers to inform tracking
    status of their shipment along with any new inquiries.
    inquiries.

Education

F.Y BCA - Computer Applications

SRK Istitute Of Management & Computer Education
Bhuj - Kutch, Gujarat
06.2008 - 07.2009

Certification -

CompTia Network Plus
USA

Higher Secondary -

St. Xavier's High School
Adipur - Kutch

Secondary -

St. Xavier's High School
Adipur - Kutch

Skills

    Attention to detail

Patient

Multilingual (English, Hindi, Gujarati, Malayalam)

Able to empathise with customers

Observant and quick learner

Software

Ms Office

Fresa

Wordpress

Flair

Timeline

Operations coordinator

Cargoline shipping services LLC
2021 - 2022

Operations Coordinator

Noble Freight Services LLC
2019 - 2021

Documentation and Customer Service

ATS Shipping LLC
2018 - 2019

F.Y BCA - Computer Applications

SRK Istitute Of Management & Computer Education
06.2008 - 07.2009

Certification -

CompTia Network Plus

Higher Secondary -

St. Xavier's High School

Secondary -

St. Xavier's High School
Robin AlexanderCustomer Service Executive