Ms Office
Robin Alexander
Customer Service Executive
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Multilingual, consistent, passionate and determined to succeed.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
5
5
Languages
Work History
Operations coordinator
Cargoline shipping services LLC
Dubai
2021 - 2022
- Being first person of contact for clients and
making arrangements for their shipping needs. - Creating new job in Fresa and filling up details of
shipment. - Maintaining Tracker file in Microsoft Excel and
creating new entries for current running and
possible booking requests for clients. - Creating bookings and arranging releases with
shipping lines and carriers with specific types of
containers as per client's needs both for normal
and DG (Dangerous Goods) - Coordinating with transport team as per specifics
of shipment and if any special request from
clients. - Making sure to submit shipping instructions and
printing bills of lading before cut off timings. - Coordinating with shipping lines for shipment
status, Bills of Lading and invoices for on time
payments. - Following up for payments and catering to any
special needs of clients and releasing BL to clients
after confirmation from accounts team. - Updating all shipment details and scans in FRESA
software and closing job. - Updating Tracker so management team is fully
aware of shipment statuses anytime they check.
Operations Coordinator
Noble Freight Services LLC
Dubai
2019 - 2021
- Being the first person of contact for clients and
making arrangements for their shipping needs. - Creating bookings and arranging releases with
shipping lines and carriers with specific types of
containers as per client's needs. - Arranging transport as per specifics of container.
- Coordinating with shipping lines for shipment
status, Bills of Lading and invoices for on time
payments. - Making sure to submit shipping instructions and
printing bills of lading before cut off timings. - Following up for payments and catering to
special needs from clients and releasing BL to
clients after confirmation of from our accounts
team. - Updating all shipment details in excel sheet and sending weekly reports to management.
- sending weekly reports to management..
Documentation and Customer Service
ATS Shipping LLC
Dubai
2018 - 2019
- Being first person of contact for clients and
making arrangements for their shipping needs. - Creating new Job in FLAIR system once booking is
confirmed by our clients and approved from our
sales team. - Creating bookings with carrier and arranging
releases for shipments for DG (Dangerous/IMCO
Goods) and normal cargo. - Coordinating with our in-house transport or
external transport whichever was recommended
by our sales team. - Requesting documents on time from clients for
submitting shipping instructions before cut offs. - Making sure payments and management
approvals have been received prior to releasing
Bill of Lading to clients. - Coordinating and arranging collection of
invoices from shipping lines and arranging
payments. - Making sure our ED team passes Export
Documentation on time before cut offs. - Following up with customers to inform tracking
status of their shipment along with any new inquiries.
inquiries.
Education
F.Y BCA - Computer Applications
SRK Istitute Of Management & Computer Education
Bhuj - Kutch, Gujarat 06.2008 - 07.2009
Certification -
CompTia Network Plus
USAHigher Secondary -
St. Xavier's High School
Adipur - KutchSecondary -
St. Xavier's High School
Adipur - KutchSkills
Attention to detail
Patient
Multilingual (English, Hindi, Gujarati, Malayalam)
Able to empathise with customers
Observant and quick learner
Software
Fresa
Wordpress
Flair
Timeline
Operations coordinator
Cargoline shipping services LLC
2021 - 2022
Operations Coordinator
Noble Freight Services LLC
2019 - 2021
Documentation and Customer Service
ATS Shipping LLC
2018 - 2019
F.Y BCA - Computer Applications
SRK Istitute Of Management & Computer Education
06.2008 - 07.2009
Certification -
CompTia Network Plus
Higher Secondary -
St. Xavier's High School
Secondary -
St. Xavier's High School