Robin Dravid
Chennai
Summary
professional with 4 years of experience effectively establishing client relationships and responding to customer inquiries. Known for friendly and professional demeanor and passion for assisting customers.
Overview
5
5
years of professional experience
Work History
Client Specialist
Access health care
Chennai
02.2022 - Current
- Processed client orders accurately and efficiently.
- Maintained accurate records of client interactions and transactions.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits
- Provided coaching and feedback on employee performance, encouraging professional development.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Senior AR Caller
Glenrich Healthcare
Chennai
01.2021 - 01.2023
- Identified opportunities to increase collections efficiency and accuracy through process improvements.
- Maintained accurate records of customer interactions and payments within the system.
- Participated in training sessions designed to improve job knowledge and performance.
- Investigated discrepancies between customer accounts and internal records.
AR Caller
Omega healthcare
Chennai
06.2019 - 08.2019
- Verified accuracy of billing information prior to submitting invoices for payment.
- Entered customer information into the system accurately and completely.
- Provided detailed reports on collection activities as requested by management.
Education
Bachelor of Engineering - Electrical Engineering
Sri Muthukumaran Institute of Technology
Chennai, India05-2019
Skills
- Power BI
- Excel
- SQL
- Quality Control
- Decision-Making
- Medical billing knowledge
- Strong analytical skills
- Creative solutions
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Client Specialist
Access health care
02.2022 - Current
Senior AR Caller
Glenrich Healthcare
01.2021 - 01.2023
AR Caller
Omega healthcare
06.2019 - 08.2019
Bachelor of Engineering - Electrical Engineering
Sri Muthukumaran Institute of Technology
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